Buyer accusing of scam

[zhekus]

Hello.

Sold retro gaming console this week. Brand new, well packed, delivered on time.

Got message last night saying:

”Not really happy seems like a dodgy scam from buying the device”

I never had a message from buyer before, and did panic a bit. My initial reaction was, the buyer may be intend on abusing money back guarantee promise, and I reported message, saying just that and asking for advice.

Now having slept over it, may be I’m over reacting, and I’m not confident I’ll get any reply/advice from eBay.

How shall proceed? I didn’t reply to the buyer yet.

Thank you. 

[**peaseblossom** · Accepted solution]

I'm not sure you need to reply.   If the buyer thinks the item was not described correctly they can and should start a return on ebay.   If they are just messaging they could be angling for a partial refund which you do not have to offer.   When buyers go on the offensive like that that's often what they want.   So I would leave it for now and see what happens.  You may not hear from them again.

And it might be a good idea to put their ID on your blocked bidder list:
https://www.ebay.co.uk/bmgt/BuyerBlock

[zhekus]

Thank you very much.

I will do as you recommend.

[**peaseblossom**]

You're welcome.  Hopefully nothing else will happen but if they do open a return be sure to get the item back first before refunding their money.

@zhekus 

[zhekus]

Thank you.

Appreciate your help.