Community Newcomer
Posts: 2
Registered: ‎16-04-2018
Astro gaming A50 7. 1 surround sound wireless headset
Have just got an email saying that someone has hacked the Byers eBay account and I have already paid for this. How do I get my money back?
Other Answers: 2
Community Member
Posts: 37,679
Registered: ‎06-06-2012
Answered
in reply to millwall290972

If you do not receive your item , or if it is not as described on receipt,  one day after the item's last estimated date for delivery,  open a case with Paypal.

 

Log into your Paypal account,  and on the left select Resolve a Problem.  open the relevant case,  and enter that eBay have removed the item / seller from their site.  Ignore instruction to go back to eBay,  stick with the Paypal case.  Escalate after 2 days,  and before 20 for your refund.

 

Paypal can take up to 30 days to investigate your case.

Community Member
Posts: 14,774
Registered: ‎15-01-2010
Answered
in reply to millwall290972

If eBay have removed the listing, use the recommended contact option in the link below, ask CS to open a case for you:

 

Listing removed:
https://ocsnext.ebay.co.uk/ocs/cusr?query=1267&levelHierarchy=1a6a1

 

Or open a Paypal dispute: https://www.paypal.com/uk/cgi-bin/webscr?cmd=_complaint-view

 

Either way will get you a refund.

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