I have had a couple of buyers recently claim NAD and returned. Discussions with the buyers has highlighted that they have ordered the wrong item and not read the description properly. In one case, the buyer attached a photo to the NAD claim that literally proved he had been sent the correct item and as described. Yet ebay always sides with the buyer. Admittedly, my products require a modicum of knowledge of their use to order, but in fairness, you wouldn't order something without knowing it will work or by verifying this first with the seller. I understand though that some people do, and when they do, I run through everything with them and sort out an exchange. I can always point to my description to show that they ordered incorrectly for their intended use. I fear that who or whatever is reviewing my cases for disputing an NAD claim also has a similar lack of knowledge and this isn't surprising. I'm sure there is also an element of 'not being bothered'. I have tried to speak to a rep over the phone but they decline and say i should just use the report a buyer link.
I appreciate that many will say it's just part of doing business and to roll with it. There is just something so fundamentally wrong when negetive feedback is left, wrongly, and not being able to set the record straight. Especially when it stays there for 12 months. I know you can reply to reedback, and i do, but 500 characters is not enough to clear things up properly so that future buyers can buy with confidence.
Is there a contact email or facility whereby i can send the details for a proper review or appeal? It is a simple process to prove my cases but to ovecome a lack of knowledge requires adding little more detail for review that would be better done by attaching documents. TIA
