Member To Member Support

Seller refused full refund and closed return

I ordered and paid for a bumper. The item arrived but was unfit for purpose and I contacted the seller to point out the defects and sent pictures. After a long discussion he refused to accept the goods were faulty saying that the item could easily be...

Fake/Counterfeit goods

A seller on eBay sold me fake Apple headphones, admitted in writing to me that they were fake and the goods were disposed of by Apple in the UK when I took them to check why the quality was so poor as they were clearly fake. Not only did I not get a ...

Simple delivery - postage label cost more than buyer paid

I am a new seller on eBay and have sold a few items over the last month no issue, where the postage cost is paid by the buyer and I have the digital QR code to scan. Today an item sold for £2.50 and the buyer selected 87p 2nd class royal mail but the...

Trying to accept an offer, but getting an error code 3013

Trying to accept an offer but getting an error code 3013

item returned with simple delivery

Could someone advise me on what to do .Had an item posted to the buyer with simple delivery ( address and prepaid label provided by Ebay)However, after a delay due to "address query" with Evri, it seems the parcel will now be returned to me ( the sel...

Ended and not relisted.

Hi, I seem to have lost my list of items which were unsold. I wanted to resist them. Is there a time limit on how long they stay in the unsold section? It used to be called Ended and not relisted I think. Thank you. Elizabeth.

Access / Communication.

I don’t know about you but I am sick to death, fed up, annoyed, even angry at the demise of a simple telephone call to sort problems out.if I get another box to fill or press I think I’ll leave eBay. Other organisations are all going down the same ro...

Remove negative feedback

I received negative feedback from buyer unfairly. I listed a item about 2 years ago and not relise still for sale on list. Someone bought this item and I didn't relise until eBay sent me message for refund even I didn't receive any payment into my ac...

According to an ebay agent, sellers do not receive automatic feedback

Just had an online chat with an ebay agent. I asked why I had not received automatic feedback for something I had sold. The item was successfully delivered over 7 days ago. At first the agent said that that "automatic feedback is not for every seller...

Order Details

I am looking at my Order Details page for an item I have just sold. The parcel has been posted to my buyer and is showing as dispatched on my Order Details. What I would like to know is, because the sale has gone through, for my records should the bu...

“It was not possible to generate the label. Post from postcode is not valid.”

I’m trying to post an item that someone has purchased from me. My first time to post an item. I need the QR code so that I can drop off at a collection point in my city. If I click “Get prepaid label and QR code”, I get an error message that says, “I...

Entering postage price when locked due to active offer

We have a live listing with an active offer. Buyer interested. Have agreed a price for courier, but can't now add in courier price as aspects of the listing are locked because there is an active offer. Buyer says can't pay, as it says courier price n...

Feels like a scam, do I just sit tight and wait for 'delivery'?

Should have known better given the 'bargain price', but anyhow looks likely I have fallen for a scam listing that 22 other buyers have. It comes as no surprise that the first negative feedback on the seller account is now starting to appear today.. "...

Locate multi listings in listings

Hello, asking for a friend - is there a quick way to locate multi listings within her listings? Is there a filter? Can't seem to find them unless she scrolls through them all. Thanks for any help

Resolved! Buyer rejects item, I return full cost, he hasn't returned item nor responded to me.

7th of June I sold watch, 13th June buyer rejected it (not as described) . I immediately complied with ebay's 'return process' and returned full money (13th of June).Buyer has printed return lable (I think)- but there is no sign of it ever being post...

Sorry Live support is currently unavailable

It is been two days and it still says everytime sorry live support is unavailable. What can I do to speak with Ebay?

Seller not responding to collection request if car

So I won the auction of a car. The seller offered local pick up only. But is not responding to messages, a couple of days after auction end he said he was busy and where was I from and how was I going to transport the car... I said I'm from up north....

Report an agent

Hi I’d like to report an unhelpful agent who was confused, rude and dismissive about the situation then started accusing me of not sending the item and said the label was non refundable yet an online agent gave me the link to refund the label which I...

EBay balance gone

I have cancelled an order for a buyer and all my money that was in my balance is now gone even though it had nothing to do with that order

Postage fees charged to seller

I recently made a sale and although it is very clear that the buyer had already paid the postage (confirmed on the invoice), but ebay wouldn't let me print the postage label until I paid the cost. I wrote asking for a refund from them but got no resp...

Customer service/complaints contact

Hi guys...I'm really struggling to get hold of eBay and non of there options appeal to what it is I'm trying to trouble shoot....I listed an item for £150 but eBay sent a buyer an 13% offer with out my consent and the item sold for £130 so I lost £20...

Postage Labels

I sold an item, but could not see the buyer's address, so I thought I would look on the page Get a postage label (it is certain to be there). As my item was a small envelope, I was posting it with Royal Mail inside a post office (to obtain proof of p...

New account restricted upon creating a listing

I created a new account and tried creating a listing, then i received this: ---------------------------------------- We wanted to let you know that you have been temporarily restricted from selling and buying on eBay because of concerns about your se...

'Simple Delivery'

I'm selling a Buy it Now item for £3.65. It's letter sized and easy to replace, so I just want to send it ordinary second class Royal Mail and am happy to accept the risk of it getting lost. The message about Changes to Postage rates on 7th May said ...

Item purchased that does not show in "purchase history".

Has any one on here experienced what I just have, I purchased an item, paid with PayPal, on my payPal account the money went to Ebay Commerce UK LTD (which in accordance with PayPal is Ebay).The item was paid for and (a) never arrived and (b) is not ...

Delete a photo I sent to the seller by mistake with a return request

Hi,So long story short, I returned an item to a seller recently due to an issue, the eBay website said that sending photos was a requirement before my return could be approved and I sent one of the photos by mistake but the other photos were fine, so...

I need to trace a sale I did in March do anyone know how to find it?

restriction account

I don't know why my account has been restricted.

rosin press

tried to list a rosin flower press, it says cant post due to the URLO. can anyone help

Language Changes When Using "Ask Question" Option

Hi folks, When clicking on "contact seller" on an item I have bought, I'm typically shown a "customers are asking" window that loads via my browser, and here's the problem...It loads in another language. Chinese in my case as I used to live in China....

International buyer with no feedback - should I sell to them

A potential buyer from Mexico has expressed an interest in a high value item I am selling. I am signed up to global shipping. They messaged me to ask whether I could offer a warranty and reduce the price because of the high international shipping cos...

Buyers order information not matching the order information I have ?

I have a buyer requesting a refund due to not receiving item. Tracking shows item has been delivered with a photo. Buyer claims to have paid international shipping and put in a Korea address which he has shown me through screenshot. However when I cl...

balance and also checked all items

Actually i sold of 40 £ but it is showing only 29£ in my ebay ,I checked all items they are showing that your funds are credited to ebay,What should I do

Contact us?

Why is the help section marked ‘contact us’ NOT contact us? It’s just basic links to a never ending circle of a basic knowledge base. is eBay dead? Since the promo update, zero sales. Is eBay now a pointless pursuit for business sellers?

Incorrect price.

I have just sold an item on which I mistakenly entered the wrong price. Am I able to cancel the order and relist or should I honour it ?

Using eBay trade in

wanting to trade my old phone in for another via the auction. However, it asks me to turn the activation off first. I need to transfer my data first.

Item not as discribed

Brough5 item that is not as discribed AI will not let me proceed with my refund

Ai perceived incorrect policy issues with full description

Hi why are there so many issue only in the last 6 weeks with: offers not being sent to interested buyers, policy issues about doing sales outside of eBay when all I’ve written is descriptions of the product to help customers and all of this is with l...

postage

Good evening I have just noticed that all my postage charges on my listed items has changed way below what the item costs me to send. I am not able to change back but can anyone help me please to re set my postage costs to other courier and a set amo...

Funds held

I am writing to request your assistance regarding a recent transaction involving two items purchased by the same buyer. Both items were bought in a same time by the same person and were being shipped to the same address. To ensure efficient delivery,...

Selling an item

Potential buyer wants to view before bidding but ebay will not let me send them my contact details?

Scammed by eBay seller

Hi all, I’m reaching out here for help and advice regarding a serious issue I’ve encountered with a seller who I originally found on eBay. What happened: I came across a listing on eBay for a brand new, unopened ASUS GTX 1060 GPU, listed at £90. When...

SELLER HAD OFFER BUT I MISSED END TIME

I gad an item due to end today and I had an offer made to me on this item but the email did not come through to me before the offer time had ended and the item was relisted. Does anyone know if contact can be made with the offer maker and if so how a...

Very disappointing

Very Disappointing. I purchased a shoe yesterday and the fitting was wrong due to its model. This site needs to put enforcement on the sellers to list more details about the product they are selling. For example, I purchased a shoe and it was slim fi...

10 day restriction

I had a 10 day restriction put on my eBay account from the 18 June my restrictions should have lifted it said from the day the email was sent ? Why hasn't it been lifted yet ? Regards

Pre paid EVRI QR code not working

First time using this simple posting method. The EVRI QR code that I have been sent isn't working? I've been to 2 different drop off shops with the same outcome

Royal Mail postage labels not giving usable QR Code as Promised

I have recently sold two items which Simple Delivery has correctly identified as Large Letter size, and thus is sending through Royal Mail rather than Evri. I do not have access to a printer, so wish to use the promised QR code method. Unfortunately,...

International shipping

Hello, I’m looking for some advice on what to do next, I purchased a book on 13th Juneit arrived at Glendale Heights hub on 18th June on the 26th June tracking shows as “Carrier refused to ship item forward” I’ve been on the phone to EBay customer se...

Return after return period ended

Hello all, just wanted to guage where I sit with this, sold an item with a 14 day return policy, after 21 days the daughter of the buyer messaged me to say her mum bought it by mistake, I explained I have a 14 day return policy, I hold the money for ...

VIP Mobile Numbers

Does anyone know why eBay now ban the sale of VIP Mobile Numbers?I have had an eBay shop for 20 years with 100% feedback and 5 stars across the board - recently I've been having increasing success selling sim cards which just happen to have memorable...

Resolved! Item reviews

I'd like to add my review for an item I purchased . How do I do it?

EBay will not remove a scam Motorhome

I recently got scammed for a deposit, reported and got my money back.I have reported the item twice to eBay as not genuine, it was previously sold on eBay over 2 years ago, someone copied all the information, including videos. They say it doesn’t bre...

Why is eBay on the side of the counterfeiters

I'm trying to understand why eBay is so strongly on the side of the counterfeits. The community forum seems to hightlight that eBay does certainly turn a blind eye to counterfeiting, but also seems to protect them and even seems to take their side. W...

How do I contact an eBay agent

How do I speak to a eBay agent about what seams to be multiplied issues that I think are either non issues or have been resolved.

Simple Delivery Refund On Item Not As Described But Not Returned

Hi everyone, I've had weeks of conflicting information from eBay and been told to do things other advisors have said to no do etc etc, so I'm going to ask on here! I purchased a record from a seller and it arrived scratched. I told the seller it wasn...

Setting a reserve

I have just posted a vehicle for sale (item 205586871922) and set a reserve price but it lists without the reserve. Why and how can I add a reserve now that a bid has been placed?

payment

Hello, Ebay still ask me to pay 4999 pounds for my buy but I already pay , I contact the seller , he said that he has inform ebay. Now ebay want to give me a bad review, I dont know what I have to do to proove is paid. Please help me, thanks

Travelling and trying to use E Bay

Absolutely the worst interface if you travel and use two telephones and cant authenticate when 'they' decide you are hacking your own account.Locked out, the numbers to call dont work and impossible to work with. Dont bother

Postage Mistake

I made a sale the night before I went on holiday. I broke my neck trying to parcel it all up (6 Paul Smith shirts, new, £100 for the lot!!!!!) and left it for my son to send that day (18th June). I managed to get the parcel on its way to the buyer wi...

Unable to contact seller

I placed order but didn’t receive correct quantity (only received 10 instead of 20). Notified seller as per process. They acknowledged they had only sent half and said they had now sent remainder and would send tracking and could I close so EBay didn...

The camera I paid for and never got and now all will be paying back PayPal over two years for someth

I am getting fed out would be in pushed for one side of eBay to another to get some answers which I don't get I have paid nearly 600 pound for an invisible parcel and still getting no answers this person who had this item up for sale was just a pictu...

Simple Delivery Query

Hi all, Looking for some help if possible as the Ebay "help"... is no help. I listed an item last year which sold today where I was paying the postage. Due to the delivery changes it had listed the item under weight and under dimensions but there was...

Royal mail

The parcel threw in through the window of my pouch by royal mail guy.It broke my pouch.I complaint royal mail and ask for compensation.

I'm confused about the Additional Question - re: the items I've listed for sale.

In the additional questions section of my mattresd listed for sale, am I meant to ask myself questions in order to give additional information? What would examples of such questions be?

Postage costs

I haven’t listed any items for a while & it’s all changed regarding the cost of postage. My listings are showing that I am sending it with Evri for free. That is definitely not what I want to happen. I would use Royal Mail and charge the buyer but I ...

Cancelled

I received an offer from a seller i accepted the offer and purchased the item the seller has cancelled my purchase and is say they did not send the offer can anyone help ?

Phone number for Ebay

Does anyone have a phone number for the Customer service? I was chatting to one of their advisors and they stopped the chat for no reason. I’m now not able to access their chat as it appears blocked?

Evri delivery problems Torbay -

We have Ebay chosen Evri as their default courier for Simple Delivery. Evri is the worst courier company ever. I have had constant problems with orders not being delivered , when according to the tracking they have been. It's getting worse. Did Ebay ...

Ebay swindle buyers with fake counterfeit goods and no refund policy

Ebay is effectively for profit at any cost, i am closing my account after 20 years as ebay basically theives are selling fake software login. Bought Hayes Pro login 12 months, found to be non functioning with Launch fix as hacked. Asked for refund re...

ebay say I owe them money - they have taken it from one of my accounts but are still sending email

eBay say I owe them £6, I don't dispute this but after taking payment they are STILL saying I owe them £6 and to arrange payment, how do I stop these emails ??

Buyer did receive the collection QR code

How do resolve this

No response to appeal

I returned an item from the uk to Canada. I posted it on the 12th May. Delivery has only just been attempted a day before I could have claimed compensation on it being lost (25/6). The seller got the case closed on the 3rd June due to not receiving t...

My item is too big for Simple Delivery and selecting another courier no longer exists!

I know this has been raised already, but I haven't seen a solution to this problem yet. I want to sell an item that is 2m long, which means that it falls outside the simple delivery maximum allowed size. No option is available to me to select another...

trying to rectify issue of pending payment

I sold this item a few days ago but did not use the eBay label route for delivery. I wanted to send it to the customer the next day but forgot to remove the label. The customer has received the item and left feedback. I understand that the payment wi...

Payment

Hello I had £40 in my eBay balance and now it’s on £27 I have not phurchased anything or cashed it out. Help please

Buyer Protection Fee - Simple Questions

Just two simple questions. I can't find answers amongst all verbiage on these forums - it's almost impossible to follow a coherent thread in the mass of complaints, queries, vitriol, declaration of intent and hard luck stories. If perchance an item d...

I opened a return and have not received my money or goods.

Hello, I ordered an item but opened a return, the buyer wrote that he will try not to send the package, I am trying to contact him, the dispute was closed by ebay, I have neither the money nor the item so it is clear that I have been cheated, what ca...

How to dispatch a table using Yodel

Hi, I have sold a table through e-Bay and I need to send it to the buyer. I am supposed to use Yodel but I have no idea how to do it. Can anyone help? Thanks

The delivery address contains incorrect or missing fields.

Good day, Hello everyone. I have a problem with the delivery address. I buy about 30-40 items a month and every now and then I get a message like in the title, meaning that the seller cannot send the package through the ebay system because "The deliv...

Item received

Ibought an item. It arrived. I am very happy with itBUT ebay keeps telling the seller that it hasn’t arrived.neither the seller or myself can get past the awful automated assistant to tell ebay that the item has arrived, so ebay keeps telling her tha...

Anyone else restricted?

Hi all,wondering if anyone else has dealt with this.I've been selling for a couple of years and last year I started selling watches,both new and used and I sold an absolute load of them,those and some vintage jewellery.A couple of months ago,ebay dec...

Contacting eBay - going mad!

I’ve just received an email message from ebay (ebay@ebay.com) to say that my account has been debited by £300. The only recent transaction was for £208. There seems to be no clarification as to what this was for. I cannot find out how to clarify what...

Item sold

I sold a item on here, I posted a car rear light for £25 with Royal Mail and arrived to the buyers address damaged, how do I go about compensating from Royal Mail to get there money back?I am pretty new with selling things on here, any help would be ...

Toilet Rolls

Hello can i ask i have been sent an item according to the label from eBay with my name and address.When ive checked i never ordered the item also no payment has left my account.What do i do

Seller wont sell to me

Ive tried to buy an item and at checkout there is a red line that states "seller is not accepting bids or offers from Me"I dont know why. In my hobby this seller is quite large, so I want or need to buy from them, help any suggestionsD

Return information

I purchased an item and when it arrived it was faulty. I requested a refund and it was accepted. When I clicked on the return info the barcode was not there. There was an address to send to but no barcode. If I had just sent it eBay would not know I ...

Resolved! Why my listings say that buer pays for postage while I pay for it

Why my listings say that buer pays for postage while I pay for it.

Relisted items

I'm sure that in the past, I would list an item for auction....I sell stamps....and I'm pretty sure they would automatically relist after a week and keep doing this for about seven weeks.......now I've noticed that they are all finishing after a week...

Some people. ! Any suggestions ?

Hi all... I always check for new sales every morning early, so I can dispatch same day if possible. when RM come at approx 9-30am. So.. A customer ordered and paid for a watch at .... just before midnight on Wednesday. I saw the order at approx 6-30a...

selling

Hi i posted my items but had to pay out of my own money and it won't let me add my tracking because it said i have a pre lable but i could not print it off so thats why i did it and now it says i won't get paid when it has been delivered, and now not...

Got a message for fee i owe

Got a message for fee i owe. Can you explain me why? As i haven’t sold anything yet

Resolved! New ebay account; bank account “check” still not compleyed after 2 months…

Hello, I started my ebay account around mid april. Ebay deposited £0.01 into the account, but after 2 months they still have not withdrawn it. So the full bank account check is not complete. In the meantime i’ve sold a number of items and cannot with...

Resolved! Mark on New Jersey

I have received a new item of clothing, labels still on, however there is a mark on the collar. The pictures on the listing don’t show the back of the collar so I don’t know if it was there at the point of listing or not. It is an expensive piece of ...

EVRI Keeps Claiming Delivery When They Havent Been To My Address

This has been going on for a long time now, to me and many of my friends and family.For me personally they claim they attempted delivery to "my business" or "business was closed" when this is my home, and is occupied 24/7 with an open porch with inst...

I would like to return the item i received but i didn't receive label

I would like to return the item i received but i didn't receive a label

WHY AM I HAVING TO WAIT 10 DAYS FOR PAYMENT WHEN 5 OF MYITEMS HAVE ALREADY BEEN DELIVERED 2 DAYS

A number of my items have safely been delivered to various addresses in the uk this week. Yet they are saying I will not get payment for these until 7th July?? Why is this, when 1 of the items I sent on the same day I got payment for today???? Never ...

Change of business account holder

Tere. Tahaksin teada, kuidas toimub ettevõtte konto omanikuvahetus. Olen nii konto omanik, kui ka ettevõtte ja uue ettevõtte omanik.

Not able to leave feedback.

When i try and leave feedback on this NEW feedback form (why change the format when it was perfectly ok?) (OH! I forgot ebay do this all the time!) Tried for the last few days fill in the required box's then get 'there must be a problem try again lat...

funds still on hold

I sold my very last item ever on eBay, last week, it was delivered 25 June, and marked as funds available today 27 June. When I checked earlier today, eBay had changed it to funds available 6 July. This is not the first time this has happened in the ...

ebay postage

why does ebay send you to a different courier as a seller than the one i chose and the buyer chose too, i wanted to use royal mail international postage to Germany so did the buyer, as i was getting the QR code and label ebay wanted me to use dpd or ...

Login

I was logged in on the app,however now when I try and go onto the app it keeps asking me to sign into Google ,I have searched how to stop this and followed the instructions, deleted and reinstalled the app ,but still the same

App not scrolling

When searching for items in the app it will only scroll down about 30 or so and go no further when it is saying there are 30,000 and more items available. My ipad is up to date running ios 17.

Leaving Buyer Feedback Page.

Hello, Ebay suggested that you cover 4 topics in the written description of the purchase transaction that has occurred. A little green tick is made above the dialogue box to show topics you have mentioned. I often put "as pictured" in my feedback and...

Option for local pickup not available when I list an item

When I list an item for sale I do not get the option for local pickup (collection) only Delivery is offered.

Damaged in Transit

Hi, can someone please help me. My package never came because it says “item damaged in transit” posted with Evri.

Counterfeit item buyer no longer active

I bought a Dyson hairdryer 2 years ago. The hairdryer went on fire and was sent back to Dyson for repair. They have contacted me to say the product is counterfeit and they have destroyed it. They’ve provided me with a letter stating it is counterfeit...

Payment on hold

Hi, someone can help with this please?I send item using ebay postage label. On eBay showed item was delivered. eBay showed my money available on 27 of Jun (today). And now said ''The order hasn’t been dispatched yet. Your funds will now be available ...

Caravan badge

I cancelled an order, because they never told me they had sent it by royal mail instead of evri. Now I am keeping the item. How do I cancel or reverse this .

Posting an item

Ive posted an item I've sold today, but royal mail wasn't covering enough so I sent it via parcel force tracked 24. I can't now list my item as dispatched which means it won't automatically do the tracking as delivered? Which wont automatically relea...

Buyer selecting higher postage rate, leaving me out of pocket

I recently listed a watch, and eBay's recommended postage was £10.95. On checkout, the buyer selected a higher value postage (£13.45), but I was only paid £10.95. How can this happen, and where is my £2.50?

How to report seller

Return turned in to a total mess

I bought an item from a seller whose page said they accepted returns. I then tried to return it as it was not suitable. I was happy to pay the postage but Ebay generated me a Royal Mail label. I could see instantly that the label would not be suffici...

Fake Spark Plugs have written off my Car engine

So I bought some NGK spark plugs off ebay. They were the correct part No. and thought Id save myself a few quid. The spark plugs turned up late so missed the window it was in the garage.When they turned up the gaps were all different so I contacted e...

USA buyers can tby from me under GSP

Hi AllI am getting lots of people in America saying they cannot buy from me when intl postage is under GSP and it just comes up with error saying they are not in country the GSP handles. is the USA now a problem from the UK due to tariffs or somethin...

the buyer complains that the item I sent arrived broken.

Hi Communitythe buyer complains that the item I sent and packaged with enough bubble wrap and with fragile written on the package arrived broken, which is quite unlikely.How can I believe that he didn't accidentally break it. The object in question w...

Nike gold black white Trainers 270

When will my 270 Nike Trainers arrive?

Automatic feedback

Hi, Ive noticed that im not receiving any automatic feedback and there is no box to tick to show the automatic feedback, do i need to enable it somewhere in settings maybe. Any suggestions appreciated. regards maria

Resolved! my new bussines account got restricted for no reason,no explanation

Can you help me with a advise how to reactivate my bussines account beacuse the support refused to give me further details to protect thei privacy?Any of you got through the same issue?

Technical

technical when i click on conformation emails sent by ebay it say no order exist

sales reports

I am wanting to down load my selling reports from 2020 to 2025, however I have noted no matter what dates I put in, this automatically changes to a default date.

About restriction

I am creating ebay account using Pakistani detail two days ago.At first the account went under review then it becam temporary restricted.I also recieved an email from ebay saying that they needed some additional information.However when i contacted l...

No Purchase History

I bought a bicycle and it hasn’t appeared in my purchase history. I want to leave feedback as it was a good purchase. I’ve tried following the link to give feedback in the email confirming my collection but it doesn’t link to anything. Any ideas?

Refund for unused "simple delivery" label

So, I've not sold on eBay for a while. Then I decided to sell a load of computer games and consoles. I've got about 17 auctions running. The first few auctions came to an end and I went and posted them. Then I realise I cannot mark as sent. Having lo...

Classified Advert Business suspension for listing contact details and selling outside of ebay!

eBay have suspended a Classified Business Advert in Motorcycles because I have my phone and email details on the advert. They are saying I cannot sell outside of ebay, but with a classified advert there is no choice! Any helpful suggestions greatly r...

Selling

When I sell something for 99p with free postage when sold eBay take 44p in fees and then I pay for postage at 87p makes me at a loss how do I solve this

400 new listings appeared and then disappeared!

Woke up this morning, 27th June, and wow!, there's 400 new free listings for me to use early. I start listing away happily and then, 30 minutes later they've gone! I'm down to 1. Anyone else had this?

Feedback percentage incorrect

I currently have 265 total feedbacks, 264 of which are positive and 1 negative. My feedback percentage is showing incorrectly. it should be 99.62%, but the system is displaying a different number. How do I get this corrected?

seller protection

I am a private seller so should have seller protection but why are e bay not helping under seller protection,i sold a 23 year old cd player listed as having a few marks please ask questions befor buying ,the cd player fully works and the remote with ...

selling

poitless selling on e bay when buyers can send anything back and use item broken on arrival but should have used changed my mind and e bays money back guarantee,e bay dont care why the buyer sent it back and automatically accept a buyer request to re...

I can’t bid

Hello I need help I buy most of my purchase on bidding and I can’t make a bid anymore I don’t know the reason I don’t have any unpaid items but I can make a bid I need help if you can restore my account I don’t want to make another account am accusto...

seller problem

I listed an item but is showing under another seller how can i resolve this

Upgrade of individual account inti business account

Good morning, My name is kamran Ullah, I want to upgrade my individual account to personal account. Because I want to sell its on it. I wAlso registered company in UK. Please help me in this regarding. Thanks

Messages

My most recent messages from potential buyers are missing/have disappeared? Please can you help? Thankyou

Resolved! Funds disappeared

Morning all, So despite sending item with tracking,I have had to wait 14 days to be paid. The funds were pending. Today is payday and they've gone! I go in payments and can't access. It's bad enough I've had to wait a fortnight but I then expect to b...

Simple Delivery Postage error question

I have sold a 1 kg small parcel item but the Post Office postage listed in the sales details is only £2.82. This is too little for the parcel. What can I do?? I HATE SIMPLE DELIVERY - it doesn't show me the type/cost/ weight limits/dimension limits o...

Asking for Repost products and display algorithms

How does relisting affect the visibility of an item under the new Best Match algorithm?

Resolved! Buyer Protecting fee still showing on all listings AFTER converting to Business account

Hi... Just upgraded to a Business Seller after 20 years mostly as a buyer on ebay. It's now been 48 hours and the buyer protection fee is still showing on all my listings! Does anyone know if this is normal or should everything have been updated by n...

What has happened to this site?

It was so easy to list and post items and now I don't have any good things to say about it, just one big headache.

Return request form

I recently bought 2 items which were advertised using photos of the genuine item. What I received was fake Chinese item. I raised return with seller saying not as described. Seller accepted return but is sending me returns label via eBay messages and...

Razor

I am trying to buy a razor, but don't have a credit card for age proof, they give no other options, what can I do?

Simple Delivery

Trying to list items under £10, large letter size, but only choice is simple delivery costing £2.94. From reading the Simple Delivery details I should be able to opt out but I can't see how I can do it!

Postage add on

Hi,Ive recently sold a heavy item that I had listed as collection only. The potential buyer asked me for a postage price but before I could respond, they purchased the item. We now have agreed a price to post but I’m unable to amend the original list...

SIMPLE DELIVERY POSTAGE COSTS

HiI've just scheduled a item with free postage (Royal Mail Mid parcel £3.38) Just started to list a second item, same size and weight and SD shows it as £4.48 seller pays or £3.38 buyer pays Has anybody else had this problem ?

Returned item

Hi I returned the item by post to UK address that the seller gave in text messages over a week ago

EBay payments

Hay any one notice that some payment change to a extra day on a item you sold as was expecting money into my account yet to find it extended to the following day any one else experienced this ? As I feel like eBay just wants to keep my money!

How do I complain about buyer protection fee and simple delivery. Neither of these are helpful

How can I complain about buyer protection fee and the new ‘simple delivery’ . I don’t want either. These have been pushed on us. Is the only course of action to close my account and leave eBay

Postage

This new postage system that eBay introduced is putting people off selling on eBay, when I’m selling items eBay is my second choice as it’s to complicated and also the stupid buyer protection fee doesn’t help

Ebay is losing customer

Ebay is going to put down people on selling.1. Buyers protection ( ?) 2. Combined postage ( a pain to do that now)3. Ebay label …(prepaid?

Fake seller

Hi Good Morning my name is Ohene I feel like the seller is definitely a scam because the delivery has not gone through at all and the seller doesn’t communicate at all and I would LIKE MY 149pounds back please and I’m EPILEPTIC THE SELLER HAS NOT COM...

Resolved! Simple Delivery cannot combine postage to a single invoice

Sigh. I think this is where ebay and I part company. My bidder won 3 lots but ebay will not let me combine postage. Suggested solutions are just sticky tape over poorly thought out functionality that clearly is designed to force sellers to use ebay t...

All my feedback has disappeared

Logged on this morning and showing Feedback as (0) - where has it all gone? Is it a system glitch? Can anyone oiffer suggestions?

Bug on ebay app on android. Saved searches when set to new listings o shows items I've already viewe

Looking at saved searches on the ebay app on android, set to only show new listings, shows listings I've already seen every time, even after clicking "mark all as read". I've tried restarting my phone, updating my phone software, then uninstalling an...

Sold item appears in my Manage activity list

Does anyone know why this happens. I would appreciate some assistance here..

Change tracking number for an item sold but nit yet despatched

How do I change the tracking number that I have sold but is only leaving me by courier tomorrow, I originally put the couriers reference number and change it to the tracking number, help please, thanks

Wrong location

The collection location is wrong on my listing. The postcode is right but location is not. My address and postcode on my account is correct and I only have one address listed for my account.

Buyer requests refund on basis item not as described or photograped.

This is not the case ... item was honestly described and accurately photographed ... he uses this reason for refund but the reality is he 'thinks' and asks if a screw is missing from a tripod ... I replied honestly to buyer that I believe it was comp...

AI auto search suggestion has gone mad!

Recently I've noticed a glitch with the search engine where it assumes one of your search words is spelt incorrectly then automatically replaces it with a misspelt word (which sometimes displays fewer listings). For instance if I type"Boiling point t...

SIMPLE DELIVERY - CHANGES TO LISTINGS

All my recently rescheduled relistings (all originally nset up as Custom Postage) appear to have been changed without notifying me, to Simple Delivery., and in some cases Click and Collect has also been added as an option Something I haver never ever...

Item not received

Checked out as guest, never received confirmation email, ?did I put correct email? but money been taken from credit card. 2 days past delivery date, have sent message on my account to seller but no response. How do i get money back from ebay. I have ...

Simple delivery Charges more expensive than prices on Evri website

I’ve always used Royal Mail for deliveries but some of my items are coming out at between 2kg to 5kg and this adds about another £3 to the cost. Looking at the Evri website I should be able to post a parcel up to 5kg for just £2.62 provided the buyer...

Offer limit reached

I have just had a final offer automatically declined and now I can't make any more offers. The seller reduced the minimum offer price and told me to make the bid, I twice made an offer at that price and eBay automatically declined it both times. I ha...

Can I buy an item without the 13% money back guarantee cost

Is there a way to buy an item without the 13% money back guarantee cost? It makes a real difference on low value items and is putting me off buying an item. It is so low value I would prefer to take the risk of it not arriving etc.

What should i do?

Bought an item which was advertised in complete working order. When I received the item there was a grinding noise inside indicating a minor fault. Could be costly for me to replace. I don't know if I want to risk returning it because if for any reas...

Sold an item i didnt list? Acc hacked??

Hi there. I have apparently just sold an item that I didn't list. The item was sold earlier on this year and was sent out. I don't know if my account has been hacked or not? I don't want to contact the buyer until I know for sure what is going on.

postage

How does ebay have the nerve.If i am selling something with free postage to uk buyers for £3.99 and it costs me £1.80 for pnp to send then what gives ebay the cheek to now expect me to pay £2.72 with their ridiculous simple delivery 'mug off' the sel...

Buying

Hi , I would like to order for a product, a Samsung Galaxy ACE that can accommodate big or standard Sim card. But I am unsure if the one I saw on Ebay will accommodate big sim. Who can I ask?

Item sold over a month ago only now said doesn’t work

Hi there need some help I sold an item in may the customer said he hadn’t received it even though the postage said it had been delivered today over a month since it was delivered the customer says that the item does not work not sure what to do in th...

Changing from delivery to collect in person

I am the seller and offered collect in person or delivery. The buyer chose delivery and so has been charged the delivery fee as per the listing but he now wants to collect in person. How can we change the order from delivery to collection in person s...

How to contact customer service by is it possie?

I need help with an undelivered item it wasn’t even ever sent!I closed the initial request in frustration as the seller failed to respond to any messages and I think this has prevented me from reopening a request for a refund is there an alternative ...

Simple Delivery Royal Mail QR Code Collect+?

I have just sold an item with simple delivery, I set my dispatch time to 3 days but it’s only given me until Saturday but I can make that work. Except my post office is temporarily closed, I’ve only ever taken Royal Mail QR codes to a physical post o...

How to log a complaint with Ebay regarding an item that has been marked as delivered but hasn't been

I have today taken delivery of several items delivered by Royal Mail. Having checked my ebay account I could see that one item was marked as delivered but actually hasn't been. .......... How can I log a complaint with Ebay regarding this as the sell...

Selling a sofa which has not been paid for or collected

We placed our sofa on eBay Auction site. It sold to an eBay member, who was going to pay cash on collection. I messaged her on several occasions and eventually got a reply. Her partner had bidded on it, without her knowledge on her account. She is no...

Owe eBay money

How do I owe eBay money when I have never sold anything?

Find a seller

I’ve bought an item from a seller and now it’s not working how it should. But I can’t remember who I bought it from how can I find this out

DPD parcel delivered with photo proof, buyer claim is not, seller lost

I sold Camera lens for £570 buy and print label from Ebay, send by DPD , DPD confirmed with photo at open door that parcel has been delivered and Collected by buyer with a name.Buyer claim he not recived item, saying in this house is few ppl with his...

Incorrect label

Hi I accidentally printed a Royal Mail Click & Drop label instead of an eBay label, and the tracking numbers are different,what I can do now ?? Try change trucking on eBay but can’t do it

Resolved! Account restriction and suspended

Hello We wanted to let you know that your account has been permanently restricted from selling because of activity we believe was putting the eBay community at risk. We understand this must be frustrating, and please know that our decision was not ma...

New Listings

Hello,I’m new to EBay and have done my best navigating my way through to list a few items. This took some time. I listed 8 items however, on my eBay, I can only see 5, the other 3 are strangely in drafts yet it says I’ve 8 active listings. Can anyone...

Non Payment

My 16 year old Son Opened an ebay account. He sold a computer part for £160 and the Money was sent to his account. Ebay closed his account and he cannot get access to the cash. He is very upset. Is there a way that I or my Son can get the Money out o...

Sending two items together.

Hi, what do sellers do in this situation. Advice welcome. ONE buyer bought two items and paid separately for each postage. I have combined postage. Both items fitted in one payment band. my a/c still shows I need to ‘send the item’. How can I show th...

Hi, I'm really fed up with the new 'simple delivery' I can't list anything, have had numerous Web ch

Hi, I really fed up with trying to get answers about the New simple despatch process, I want to do it how I've always done, I choose Royal mail and charge customer, go to post office and buy stamps and post, I'm not the best at technology, but I'm su...

Item sent for repair and never returned

Hi! l was wandering if anyone was in similar position or has any advice.I bought £400 iphone through a reputable business seller on ebay, with 1 year warranty. After 5mths it started glitching, seller sent a label and l sent it off for repair. It cam...

UK digital sales reporting

So now you have a limit how much you can make on sales in the UK on private sale before you have to pay tax, this limit is £1740.00.My question is, is it you only pay tax once you go over £1740 so say you do £2000 in a year you will only pay tax on £...

Refund refused

Seller refused to accept a return for item that only worked for two weeks (described as tested but unused) , no case is closed , left negative feedback , but that shows as positive ?

Opting out of simple delivery

Ebay are very controlling and making it very difficult for older sellers , I DON'T ! want to use simple delivery. It's too confusing for me and I DON'T want to change the settings each time I list an item. I am so upset and annoyed I have wasted 30 m...

Simple Delivery

I'm afraid I'm struggling. I understood that SD is not compulsory for a lot of smaller items costing less than £10 (which is a lot of my items). However, I've just tried to list something and the only option I am being given is SD. Can someone help m...

Return process forcing postage refund.

I sold two items to a customer, and they havereturned one with the reason being "Change my mind". My listing states "buyer pays for return postage", but when I go to "Refund the buyer" postage is automatically included in the refund amount and I can'...

Sold item broken in transit

Sold something and it arrived with buyer broken. She's sent photos. I don't want it back as no use now. What do I do?

Resolved! Isting items.

What hell is going on on ebay went away for a weekend, tried do some relisting on to find the its completely change again, the have removed the option change and reduced the dispatch time, and as for the emri courier there customer service is awful i...

Returns

I recently sold an item and the buyer did not accept the condition of it , I authorised a return for this and they have been given a refund , however I have not received the item back and I have no reply from them when I have messaged them . The refu...

negative feedback

I still have negative feedback for an item which i believe is over a year old.How can i get it removed ?

Selling

How can I sell items without access to the app? I do not have a smartphone. I can however access email.

Notification

I logged on to eBay to find I had sold an item but didn't get a email telling me ? Do eBay not inform you ?

URLO

I see other listings for same thing

Postage paid twice?

I sold an item and buyer paid the postage. On waiting for ebay payment for another item, the original postage has been deducted from that sale. Surely that means we both have now paid the Yodel sum of £5.88? I am a little baffled. Cut off by customer...

Unable to find option to upgrade from individual to business account

Hi,I currently have an individual eBay account created in the UK, and I would like to upgrade it to a business account. However, I do not see any "Edit" or "Change account type" option under Account Settings > Personal Information.I've tried visiting...

Swimming pool

Hi I purchased a swimming pool on the 17 th June . It wasn’t delivered and I contacted the seller and asked for a refund but they arnt responding to me anymore . The order number is 10-13213-51313

Policy Violation ???

Ebay cancelled an item because of 'policy violation' - Reference ID2-195217262219but I cannot see any way to check exactly what the 'violation' was or fix it and/or relist it!WHAT DO I DO? NO HELP HERE AT ALL!!!!

Payment question

I am a seller and the item I sent has been delivered but it is not showing on the tracking status. This is because I posted it late and despite downloading the postage I then bought a next day delivery to get it to the buyer. But of course eBay doesn...

Got extra charge from DRS

Hi there, I paid the ebay fee for listing already but still got sms/email from DSR to charge me. what should i do? please help thank you