refund for item that was working

[thechase0]

I recently sold an item as brand new and working.

It was returned by the buyer as not in the listed state citing the item was not charging.

It was returned and in full working and charging order.

The buyer admits he had bought something elsewhere. This lumbered me with the 2 postage costs.

My question is how do I contact ebay to fight this? I only had a report something wrong when I refunded as I could not find anything else to report this and fight my corner.  This was a buyer abusing the system.

I keep going around in circles trying to open a dispute.

[thedemon2014]

eBay do have a policy on misuse of the Returns procedure that you may be able to quote to eBay CS but anecdotal evidence is that eBay usually ignores their own policy and supports the buyer whatever they say, in line with the terms of the eBay MBG

https://www.ebay.co.uk/help/policies/rules-policies-buyers/buying-practices-policy?id=4374

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

Your best response would probably be to insist that the buyer opens a case in the Resolution Centre, issue a returns label at your expense and refund in full after you get the item back. Then challenge the case as outlined above. Add the buyer to our BBL by eBay identity and email address if you have it. No case, no refund.

Resolution Centre (ebay.co.uk)