eBay

Hi, I over estimated the postage cost & I want to refund the buyer. Have no idea how to do this. Any advice? ... View more

I have a man interested in an electric organ I am selling on ebay  for £600 but he won't buy it until he has seen it. As I cannot send him the location by ebay email., how do I resolve this? ... View more

I purchased a dell computer in October with windows 10 operating system. Setting up has taken some time, but in early december on reacting to a message to activate windows I was informed that the copy of windows installed was not licensed. I contacted the seller twice with no reply and on the 3rd attempt on 22nd Dec received a reply   "!computers is out of the office until 01/02/2021 and may not be able to respond to your message" Because of the time delay it seems I cannot raise this issue with Ebay. Can anyone advise.   Barrancel ... View more

I want to cancel an order (Nr 09-06275-82183) that I made on 19th of December because I wanted a certain lego for my son and later I found that it is not authentic. In tracking it looks like it has not dispatched yet. I sent a message to the seller 2 days ago, telling him that he has delayed to dispatch the item and about the cancellation but I have not yet received any answer from him. What can I do? ... View more

I understand other Ebayers are having page display issues same as myself, & it's a big nuisance? It has been like this for days & i'm repeatedly told it's being worked on but with nothing else other than it's being a temporary issue? How temporary exactly or even to be given ball park time line no one can tell me. 😞 ... View more

https://www.ebay.co.uk/itm/Artline-Pro-Garden-Marker-Pen-x-2-100-4-White-Plastic-Plant-Label-Garden-Tags/133613228490?hash=item1f1bf811ca:g:IIwAAOSw3iBf4Jnh     Above listing - Am I misleading? Honest opinions please!   Buyer ordered just the labels option - disgruntled that he didn't receive the pens also!   Understand eBay do tend to use the title as to whether seller has mislead but thought the fact there's obv. options would be okay?   Cheers and TIA   Nick   ... View more

How to contact customer help team？ ... View more

How can I escalate ... View more

Dear officer    I buy a pair of shoes on 16 September 2020.    when I got the shoes, it is not like the seller describe, and it was a fake.  so I asked to return and refund.   The seller agreed. But due to coronavirus, I'm back to China and I have to ship the shoes from china to the UK.    Recently, I shipping the shoes to the UK,  and when I add the tracking number on Eaby, I found my return ask was closed.    This is the tracking number: EV951456584CN. and you can check the status on this web: https://t.17track.net/zh-cn#nums=EV951456584CN   so I wanna ask, can I get my refund?     Thank you    Best wishes    ... View more

I have a canteen of cutlery currently listed and when buyers try to bid they are asked for credit card details as proof of age due to there being dinner knives in the set. I have revised the listing and extracted any words relating to knives or knife, but am still having the same problem. Any suggestions?? can't find the ebay help phone number either!!! ... View more

Hi all I'm looking for advice, if anyone here can help me please. I purchased a Leather Man Bag so I could carry all my items together, car keys wallet, and phone, it does have a compartment for a mobile phone, along with various other zips and pockets for storage. Being disabled the item was handy and wanted one for a while, anyway it arrived safe and sound and was happy with the item, anyways my phone didn't fit in the phone slot on the bag but fit elsewhere in the bag and all my items I needed to carry around with me. First time use I went out do get some items needed to last over Christmas Got to my local Asda and proceeded to go get a trolley anyways the bag fell to the floor sending my phone shooting out of the bag I picked the bag up and my phone, the phone screen is smashed and looked over the bag the clasp had broken making the bag fall to the floor. I got back home contacted the seller explaining what has happened sending him clear photos of the broken clasp and photos of my phone, he has just offered me a refund on the bag or a replacement but no mention of the phone damages, who is at fault for the broken phone screen? Regards any help here thank you in advance ... View more

How to remove a listed item ... View more

What if item returned is not the item I sold ... View more

Today I have a customer from Ebay Germany who opened a dispute saying non receipt of item. The buyer used the GSP and my UK tracking from Royal Mail shows delivered to the Lichfield GSP centre and a signature - yet Ebay have granted the refund taking the money from me. I have contacted Ebay UK only to be told they cannot do anything about it!   How can this be when I provided tracking - updated it when we dispatched it - which shows delievred and signed for?   Any help would be appreciated,. ... View more