eBay

How do I delete purchase information from last year. Do not want access to it. ... View more

Hi there, regrettably a time waster and possibly a naughty seller who's selling the same item as I was selling has won the auction but failed to pay and asked to cancel in the end. It was a good auction and I know there is a way to contact another bidder which I have their username but no idea how to contact. Could someone help please? ... View more

I returned an item that was incorrect. The correct one sent. The seller agreed to pay the return postage and I received a message to say it had been paid, however it has not shown up in the account I originally paid from. Is this transaction not as speedy as taking money out of my account in the first place? Thanks for any advice! ... View more

Hi all, I'm trying to understand how the Global Shipping Programme works. I've sold my first international product to Italy (since GSP opted me in). My listing says 5GBP to send to Europe but Buyer from Italy has paid 1.75 shipping cost according to automatic invoice. Ebay tells me to ship to their UK centre, then parcel will be shipped to Italy. At what point will I be charged extra postage ? Thanks ... View more

Hello people, wanted to know what I should do if a seller cancels my winning bid stating the item was "damaged "    ... View more

Having recently been forced into supplying a bank account so i can get money owed to me i find that a debit card that is linked to my paypal account has suddenly appeared on my new ebay account as payment option . Any idea how this happened as i did not give this informantion to ebay and it is not for the bank account i supplied the number for .  ... View more

I just sold something but was alerted to the postcode being incorrect. So I haven’t yet sent it.  How long do you give a buyer to respond? I’ve sent 5 messages over 3 days... no response.   if I do have to eventually cancel the order do I still have to pay eBay though it’s not my fault?   grateful for any help.     ... View more

Basically, an item did not show up and Hermes declared it lost. I opened a case, and finally heard back:   Thank you for getting in touch with your enquiry regarding parcel H0067A0001619103    I'm sorry to hear that you have experienced a problem with this delivery, I can understand how frustrating this must be.   I can see that this parcel was booked through Packlink Shipping. Packlink uses our network to send their parcels through, but they are an independent shipper and any claims for lost or damaged parcels need to go directly to them so they can discuss compensation with you. Unfortunately, Hermes can only accept claims for parcels which were booked directly with us. I'm sorry for any inconvenience caused - I have added some useful information below to assist you.   eBay Help Centre: https://www.ebay.co.uk/help/home  Packlink Help Centre: https://support.packlink.com/hc/en-gb  Packlink reference:   If you need anything in the future, please contact your Hermes Customer Service Team and we’ll be happy to help.   ... View more

I have been informed of another seller using my photos to sel the same item I have for sale. I have messaged them asking to remove my photos from their sale.  ... View more

Seller detail says they from Cambridge but they are from China i have stopped buying from China Bern scammed twice ... View more

I'm having problems re a jet wash only had two months used it twice now faulty. The seller has said it is my responsibility to pay cost to return it. This is very costly what can I do? ... View more