lost/not received item through global seller programme

[jac_5507]

sent item on 15th June.

Buyer now claims not received.

Looked at emay item number and there is tracking details which has been updated by ebay.

Tracking says its still out for delivery.

A case has been opened but i feel this is now not my problem as I have managed to get the item to Ebays hub successfully

[plpmr]

You need to be extremely careful how you handle this as you could be seriously out of pocket if you try to handle this yourself.

Your buyer needs to open a case for not received and you respond with the tracking number proving delivery to the UK Global shipping hub.

You cite that according to Global T&C you, the seller, are not responsible for any loss or damage in transit once it has arrived at the Global hub.