Youmay not be able to actually ' speak' with them as the majority, in the Philippines are working from home because of Covid. Usual line of communication is via a Live Chat, sometimes there is a call back in place.
Contact them this way.
Scroll to the very bottom of the page on the link below , and click on Contact Us.
https://www.ebay.co.uk/help/buying/search-tips/advanced-search?id=4049&query=1455&st=GENERAL_SEARCH
Lines open today between 8 a.m. and 10 p.m.
Or, come back here, explain the problem fully, many experienced members here who will probably give you quicker and more accurate advice than eBay CS.
