Firstly, do you really need to contact eBay? EBay's help pages can answer most of the usual questions. If everyone tried this first, waiting times for live support would be hugely reduced. Just click here, and enter a few words in the search field: https://www.ebay.co.uk/help/home
If you can't find the answer, eBay customer support during the pandemic support is limited to callback or live chat - this will take you direct to these options: https://www.ebay.co.uk/help/contact_us?id=4814&st=10
Otherwise, you've come to eBay's board of community experts so if you explain what the problem is someone here will probably be able to help you - and a lot more quickly than eBay.
