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ebay guarantee is useless
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07-07-2021 12:42 PM
purchased an audio interface but didnt receive all the advertised leads. contacted seller several times and then contacted eBay to resolve issue, their response was no case to reolve!! i don't understand why? any thoughts?
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07-07-2021
12:52 PM
There is no reason why a buyer should lose a not as described dispute if it is done correctly.
Did you open the correct dispute and escalate?
You open a not as described dispute at the bottom of the page under Resolution Centre.
Escalate it after a full 3 days of opening the dispute.
The seller needs to send a pre paid label for the return.
If they dont then ebay should when you escalate the dispute.
Make sure it goes back tracked and that the tracking is in the dispute.
You have 30 days from the day of delivery to open a dispute in ebay
Read up on the Ebay money back guarantee
If you paid by paypal then try there but sign up to their return postage first if you can
Follow the instructions carefully and escalate as soon as you can but with in 20n days.
If that does not work and they are a business then contactCitizens advice as you may have rights under UK law.
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