ebay guarantee is useless

purchased an audio interface but didnt receive all the advertised leads.  contacted seller several times and then contacted eBay to resolve issue, their response was no case to reolve!! i don't understand why? any thoughts?

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fargvs
Experienced Mentor

You have only 30 days to open a formal 'Item not as described' (missing parts) case from delivery date ... after 3 days, escalate the case to eBay and continue to completion for a refund in full ... to and fro messages will not do it ! >

https://pages.ebay.co.uk/ebay-money-back-guarantee/

https://resolutioncentre.ebay.co.uk/

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