Hey community,
I've used eBay for my business and separately for personal use for years now. I've never had a problem. Until this January.
I sold a fitbit for £4.19. Buyer sent photos showing the packaging had been sliced open and I decided to issue a refund. Unfortunately it kept saying via eBay that I couldnt. Called eBay and they were very helpful, saying to issue it via Pay Pal and it will sort it out so I did that.
However, about an hour after submitting the refund the buyer started some sort of escalation. 13 February eBay called me apologising profusely as they couldn't close the matter as it still had an open 'make it right' period. They say they would be ruling in the buyers favour but not to worry as the payment would automatically know if sent on PayPal which he could see. 14 February arrives and eBay billed my PayPal with a further £4.19.
I called eBay and had excellent customer service, bending over backwards for the mistake. Since then it's gone on and on with a 'back office' needing to send the payment, despite now being told by 19 people ive been approved for the payment. This Monday 22 March I hadn't heard anything and rang- was asked to upload loads of documents again via a link eBay emailed me.
Today, unbelievably, Friday 26 March, eBay have sent a final reply saying that 30 days has passed since my item sold on 23 January so they will not be entering into any discussion. Ring and spoke to 4 people and want to raise a complaint and they simply say it's impossible.
Only £4.19 but this is ridiculous! Any ideas?
Miracle if you read all this!
cheers
