delivery protection time

[ibidlaterthanu]

hi all

i have purchased an item which the seller later stated was out of stock,i have agreed to wait until new stock arrives in uk,it will be about atwo month wait,the seller asked if it was ok to mark as dispatched to maintain ratings to which i agreed,just need to know if there is a time limit on purchase protection so i dont lose my money on non arrival of purchased item.

thank you

[pixiesen2012 · Accepted solution]

you will lose all protection if you wait, you only have 30 days from the initial estimated delivery date to open a case

you need to open a not received case now, get a refund, then re-order when the seller gets new stock

[ibidlaterthanu · Accepted solution]

thanks for your advice.