Your payment did not go through

[nomad81330]

I have attempted to buy an item 4 times now. Each time using 'but it now' I have paid using paypal. I have had an e.mail from Paypal each time telling me I have authorised a payment and giving me a transaction and order number. After a few minutes I get an e.mail from e.bay saying the payment was unsuccessful and to try again. The e.bay help is hopeless, the only thing I get from that is to try again. Any ideas?

[nomad81330]

Thanks for taking the time to reply thedemon. I have purchased from this seller before and have been in contact with him in an effort to resolve. I have also by-passed Paypal by using a debit card for payment but the reply from e.bay is exactly the same - payment unsuccessful pay again.I was unaware of some of the points you made so thanks for that.

[thedemon2014 · Accepted solution]

There could be several reasons why your payment has not gone through:

The seller may be new and need to accept the payment or confirm their email address.

They may need to relink their eBay and PayPal accounts.

The seller may have not set up the listing correctly. If so the seller must correct the mistake. I am not sure the transaction will succeed now though. The seller may need to cancel the transaction, correct the mistake, and re-list for you to buy again.

The seller may have blocked you and not realised it. Sellers can block buyers for several reasons:

https://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences

If you don’t meet the seller’s buyer requirements you would have been told which one, so you could correct it.

As a last resort, if you still cannot contact the seller and there is an option to cancel your payment in PayPal, do so and buy from another seller.

[john1297576]

Ebay is hardly likely to be able to deal with a Paypal problem. As said there can be many reasons for payment not to go through, but ebay have no access to paypal accounts.

[nomad81330]

Thank you John1297576. I don't see it as a Paypal problem. I have successfully purchased from this seller before using Paypal. I have attempted to make the purchase using a debit card (successfully used a couple of days ago) direct to e.bay but the message from e.bay is exactly the same. I have contacted the seller who is unaware of the cause of the problem. I can buy online, not e.bay, but as I have purchased from the seller before I tried him first. Anyway, thanks for taking the time to reply.