You have exceeded your current Feedback revision request limit' - Buyer wants to change the Feedback

[caravan2009limited]

Hi,

 A customer of mine never received an item, sent no message and then just left negative feedback. So I decided to give full refund. They now want to change the feedback. 

But Ebay is saying 'You have exceeded your current Feedback revision request limit. You may select 0 Feedback revision requests at this time.'

Can Ebay override this as the Buyer has sent an Ebay Message clearly stating that they want the feedback changing to positive. Thank you.

[red_magpie]

EBay only allows sellers to send 5 revision requests for every 1,000 feedbacks they receive. Once this limit is reached it can't be changed.

I think the 5 in a thousand limit is ridiculously small. So many buyers leave wrong feedback by mistake, or before giving the seller a chance to resolve the problem.

You could try asking customer support to increase it, but there's no guarantee that they will.