Why does eBay want to charge me £2.99 for a return when I can post it for £1.20?

I started a return on an item I'd bought, which turned out not to fit my application. When given the choice of returns postage I had Royal Mail for £2.99 or Collect+ for £4.60.

 

However I can post this item as a large envelope for only £1.20. Even if I sent it as a small parcel it would only be £2.80.

 

Why such overpricing on the postage?

 

Also, why can't you just email eBay any more?

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