Update your VAT percentage.

[lastraplimited]

Hello Sellers,

I was trying to contact someone from Ebay support but they don't seem to offer any (or they're very good at hiding it) so I'm forced to ask the question here. I do hope someone can help me.

A new message recently appeared on my Seller Hub saying "Update your VAT percentage". It says I have 4 products which need updating. I'm only selling 4 products so things are nice and simple up to this point.

I edited my products and updated the field "VAT (Enter the rate that applies to your item)" to 0. I did this for all my 4 products.

Unfortunately the message is still big and red in my Seller Hub. I'm not a VAT registered company as I only make a tiny amount of money and I only sell in the UK. Am I updating the wrong thing? Do I need to worry about this or is this another frustrating example of an Ebay bug?

I look forward to hearing back from someone with an answer. Thank you!

All the best

A very frustrated Richard

[lastraplimited]

Great, no support on eBay and no support from the community. Sigh, how disappointing.

[pixiesen2012]

I'm sorry, your post got lost in all the others on the same subject, we were swamped with them! ebay made a mistake, you shouldn't have received the message, non VAT registered sellers need to leave the VAT box blank

[lastraplimited]

Thank you. Much appreciated. 🙂

[lastraplimited]

Thanks for your response. I've changed the VAT percentage to be blank but it's still asking me to update my VAT percentage. Today, I have spent two hours and twenty minutes trying to work out how to contact eBay to no avail. Do you know if it's actually possible to get support from eBay themselves? Thanks again.

[pixiesen2012]

it's broken, you shouldn't have the message, just ignore it,

[lastraplimited]

Aaah, I see, thanks. I'm used to Amazon where if you ignore anything you get punished. Thanks again.