Hi , I am trying to list a rubber bar mat/runner .
The mat has an image of a bottle on it , ebay filters rejected the listing with the message ` It looks like there's a problem with this listing.
- It looks like you're trying to list a collectible bottle that contains alcohol. Our Alcohol Policy does not allow any bottles, cans or similar items that contain alcohol, regardless of their collectability. To understand what can you sell in eBay, please visit our Alcohol and Tobacco Policy http://pages.ebay.co.uk/help/policies/alcohol.html`I assumed that ebays system had incorrectly identified the image as a real bottle so decided to contact ebay help staff via live chat hoping that they would sanction the listing manually . What happened next was a bizzare & surreal experience , in the end I decided to cut and run so left the convo . Here is the transcript of the conversation and an image from the listing .Escalation from eBay Helpbot2021 - 07 - 0402:31:36 UTC Unnikrishnan
Welcome to eBay Live Help. My name is Unnikrishnan. Let me review your previous chat transcript, or if you wish you can summarise it for me.
02:31:55 UTC UnnikrishnanHello stephen
02:31:59 UTC thesnark66Hi Unnikrishnan , i hope you are well
02:32:13 UTC UnnikrishnanI am doing good, thank you.
02:32:20 UTC UnnikrishnanHope you are also doing well.
02:32:34 UTC UnnikrishnanIt will be helpful for me if you can elaborate the concern so that I can help with best of my ability.
02:33:50 UTC thesnark66Sure , Ebay will not sanction my draft listing as its filters think i am trying to sell alcohall in a bottle , its a printed beer mat . Thank you .
02:34:25 UTC UnnikrishnanSure, I will check and confirm
02:34:28 UTC UnnikrishnanI will need a minute to pull this information and investigate this for you.
02:34:39 UTC thesnark66thank you
02:42:24 UTC UnnikrishnanI am facing a technical difficulty at our side and due to this there might be a delay in responding to you, please bear with us and we are truly sorry for this inconvenience.
02:43:06 UTC thesnark66No problem , I can wait , thanks for letting me know .
02:43:58 UTC UnnikrishnanThank you for waiting. I appreciate your patience.
02:43:59 UTC UnnikrishnanIn order to resolve your issue, I will connect you with relevant team now. May I go ahead and transfer the chat?
02:44:26 UTC thesnark66sure , thank you
02:44:32 UTC UnnikrishnanPlease stay connected, while I transfer the chat.
02:44:38 UTC thesnark66ok
02:45:10 UTC MicaThank you for contacting eBay Live Help. My name is Mica. Please give me two minutes to read what you've discussed with the previous representative.
02:45:31 UTC thesnark66Hi Mika , thank you .
02:45:47 UTC thesnark66Sorry , Mica 🙂
02:46:02 UTC MicaYou're most welcome.
02:50:22 UTC MicaHi stephen, this is Mica from eBay Account Security Team, its my pleasure to assist you today.
02:50:38 UTC MicaStephen*
02:50:43 UTC thesnark66Nice to meet you Mica
02:53:43 UTC MicaI understand that you are concern about listing item. Let me assist you with this.
02:53:54 UTC thesnark66Thank you
02:55:17 UTC MicaYou're most welcome.
02:56:20 UTC MicaMay I now the item you are trying to list?
02:57:37 UTC thesnark66Yes , it is a bar mat that is in my drafts , it has an image of a bottle on it that I think may be triggering ebays filters .
02:59:19 UTC MicaMay I know of the listing please?
02:59:38 UTC thesnark66yes one moment please
03:01:16 UTC thesnark66a Lambs Spiced Rum Bar Rubber Runner Mat
03:04:32 UTC MicaMay I know the description of the item plaease?
03:04:50 UTC thesnark66yes one moment please
03:05:46 UTC thesnark66Lambs Spiced Rum Bar Rubber Runner Mat Size : 57 x 20 cm Stunning intricate colourful design Brand new in sealed packet .
03:06:14 UTC thesnark6603:07:24 UTC MicaThanks for that information.
03:07:43 UTC thesnark66🙂
03:09:57 UTC MicaThanks for those informatioin.
03:13:57 UTC MicaUpon looking on your account, I can see that the system detected it looks like you're trying to list a collectible bottle that contains alcohol.
03:14:00 UTC MicaOur Alcohol Policy does not allow any bottles, cans or similar items that contain alcohol, regardless of their collectability. To understand what can you sell in eBay, please visit our Alcohol and Tobacco Policy
03:15:28 UTC thesnark66Yes I understand that but Its a rubber bar mat not a bottle
03:17:08 UTC MicaYes, I understand that is not a bottle, however any similar items that contain alcohol are not allowed on eBay.
03:18:03 UTC thesnark66Ah ok , thanks for your help .
03:18:15 UTC MicaYou're most welcome.
03:18:17 UTC MicaAside from this, is there anything else I can help you with?
03:18:29 UTC thesnark66No thanks
03:18:37 UTC MicaYou're most welcome.
03:18:43 UTC MicaAgain, My name Is Mica. It’s been a pleasure chatting with you today. Thank you for using eBay. Have a good day.
03:18:45 UTCChat ended by Mica
I would appreciate / love to hear your thoughts and opinions , and any suggestions to resolve .
Many thanks , Ste .
