Unable to find item I purchased on 19/2/2021

[jukebox6565]

Had record to vendor that I have a faulty door bell he asked me if I wanted refund or replacement I said replacement but had no response from him for a week 

[jukebox6565]

Unable to find the item I purchased on 19/02/2021 it was a wireless door bell after sending him lots of messages  still not sorted why don't you look at the message s i have sent to him  not happy we're has my purchased history gone 

MR O YOUNG 

[61stephenuk]

Always go for a refund and repurchase as you can only open 1 case with eBay and if the 2nd was faulty your stuck with it.

Open a case in Resolution Centre if you haven't already,if you have escalate to ebay