Someone has logged into my account and changed email and password (currently still my mobile no.)

URGENT

 

Hi,

 

Please help ASAP and freeze my account until sorted as someone has logged into my eBay account and changed my password and set a new email account (it showed as c*****@yahoo.com or something like that).  I have never had a yahoo acount and like my user ID slickchick_21, my email address was slickchick_21@hotmail.com

 

Following reading your instructions I have changed the password on my personal email account but I am unable to log in to my eBay account to switch things back.  I was able to temporarily log-in via a password sent to my mobile (they have not changed my mobile number) and so far cannot see that they have tried to use my account to buy anything.  I have also been able to update my security questions but cannot change my password and now I am getting a message saying that "Unfortunately, we can only send the code a certain number of times. Please sign in with your password instead."

 

Please can you assist with getting my account secure ASAP?

 

Many thanks,
Laura

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