Sold and then not sold

[pcpk09]

I sold and item and the buyer paid. The buyer then changed his mind and cancellled the order and I refunded the full amount   The item was then relisted   I now find that the item is still classified as sold and in the sold section but also in the section of items for sale.  This is stupid, the item is now listed in 2 seperate catergories  sold and for sale. You would have thought that an organisation the  size of ebay would have IT systems that work correctly  I find navigating the site dificult. I cant delete from the sold section and I cant find a way to contact ebay to get this anomily corrected  No wonder prospective buyers get confused. Any suggestions as ebay dont seem to want to be contacted  PCPK09

[red_magpie]

The buyer then changed his mind and cancellled the order and I refunded the full amount

Buyer's can't cancel orders. Only you, the seller can do that (and you didn't even have to accept a change of mind cancellation, as you're not a business seller).

What you should have done was to cancel the sale using eBay's cancellation procedure: https://www.ebay.co.uk/help/selling/getting-paid/sellers-can-cancel-order?id=4136&st=12&pos=2&query=...

EBay would have taken care of everything, your buyer would have been refunded, you woud have received a credit for your final value fee.

If you didn't use this procedure eBay will naturally treat the item as sold, because it was sold and you haven't - as far as eBay is concerned - cancelled it. You can't cancel it now or your buyer will be refunded twice.

It was never necessary to contact eBay, just to use the procedures they provide.

[pcpk09]

Thanks for the answers but it doesn't solve the problem. I followed the
procedures, I cancelled the order not the buyer and I made the refund The
refund was acknowledged by ebay and all the fees were credited back
Everything is fine but I still have the item for sale and in the sold
section. Why do ebay make it so difficult for private sellers to operate
their accounts. How do I contact ebay and ask them to remove the item from
the sold section. I can't find any access phone or message section on my
site. PCPK09

[ruby*tuesday]

Buyers cannot Cancel they can send you a Request to Cancel. If you have just Refunded them that isn't how you as a Seller Cancel a Sale. You should have gone to More Actions to the right of the Item - Cancel this Order >> Buyer Requests to Cancel.  You need to use a Desktop Browser not the App.

Your Selling Fees would then be Credited back to your Seller Account.