Sold a car - buyer won't answer my calls

[barndweller09]

Do I have to pay ebay when the buyer has not completed the sale? I appealed to ebay for advice which was - relist the item. Meanwhile ebay bill me for the sale which has not completed.
Is this how it works?

[arkwebus]

as @angelah1847 says I'm afraid.  Suppose you relist and sell the car straight away and then the original buyer [who perhaps had been in hospital!] appears with a wodge of cash!

You have in effect sold the car to two people!

You must go through the non-payer process which takes 6 days and only then relist.   You will get your final fees back too

[angelah1847]

Not very good advice from ebay cs I'm afraid

Ebay debit the final selling fee to your ebay account as soon as the listing ends with a winning buyer not when the buyer pays.

If the buyer doesn't pay you have to make ebay aware in order to get a refund of the fee.

You can open an unpaid case 2 days after sale ends (though some sellers leave it a bit longer) and then close it 4 days later if buyer still hasn't paid.

http://pages.ebay.co.uk/help/sell/unpaid-items.html

You get a refund of your final selling fee (you'll still have to pay the listing fee as it's non refundable and non payer gets a strike on their account.

Neither of you can leave any feedback.

Then you can relist.

Add their ID to your blocked bidder list:
http://offer.ebay.co.uk/ws/eBayISAPI.dll?bidderblocklogin
and set your Buyer Requirements to block bidders with 2+ strikes in last 12 months:
http://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences

[*guinevere*]

Complete a non payment case here:

https://resolutioncentre.ebay.co.uk/

You can start one after 2 full days and close 4 days later without payment to get your fees returned.

Put them on your blocked list so they can't come back again

http://offer.ebay.co.uk/ws/eBayISAPI.dll?bidderblocklogin&hc=1&hm=uk%600d71f%2Be22b

[pixiesen2012]

when you have a non payer, you can open a non payment case 48 hours after the sale

you need to complete a non payment case, rather than cancelling, to get your final value fees refunded and give them a non payment strike

http://pages.ebay.co.uk/help/sell/unpaid-items.html

you still have to pay the insertion fees though, as these are payable no matter what happens