Solar fountain and bird bath

[diadianpicke]

In April this year I purchased a solar fountain which was great until about six weeks ago.all instructions to get it working again were carried out but to no avail. I also purchased a bird bath to put the solar fountain in which has cost me about £35.00 altogether. Neither are of use to me know what can you suggest to help me.

many thanks in advance for your assistance in this matter

regards Diane

[red_magpie]

EBay's money back guarantee covers most items sold here, but only for 30 days after delivery. They won't get involved in warranties or faults that occur in use. PayPal buyer protection lasts for 180 days, but only covers faults present on delivery. If you used another payment provider you can check their terms and conditions.

Otherwise, any responsibility now rests with the seller. If they're a UK business seller you have your statutory consumer rights, but enforcing them for items bought on eBay can be difficult or impossible. Even manufacturers' warranties are liable to be invalid for items bought here.

You can consult trading standards or citizens advice, or consider using the small claims court or the Courts and Tribunals internet-based money claim service: https://www.moneyclaim.gov.uk/web/mcol/welcome. If the seller is abroad, there won't be anything you can do.

These are the risks of buying from unknown sellers online. EBay is not like the shops.