Scammed by a Seller - Started a Request

[nrpeyton]

Hi all,

Got scammed out of 960 Euros (just under 1200 USD) for a computer part (Graphics Card).

When I received an email saying my item had been delivered I checked the tracking data and the scammer (seller) uploaded tracking data for the wrong address.  (A different City from where I live).

It also said he was based in France, but the tracking shows the item was dispatched from Finland.  (Different Country).

The day after I opened my request he uploaded new but RANDOM tracking data (this time it was dispatched from JAPAN and had apparently already also been delivered to me).  The delivery date was the same day as the original when I did not get it!

When he updated the tracking data the 3-day delay before ebay steps in increased.  If a human being compared the two tracking numbers they would realise this is fraud and that I have been blatantly scammed.  (In other words, it is not just a case of regular disagreement between buyer and seller).

Why has ebay doubled the time before they will step in?  (From 3 days until 6 days)? I opened the request on the 2nd just after midnight (so technically the morning of the 3rd) which was the EARLIEST the website/system would allow me to do it.   The website now says I can not ask for help until the 8th?

I have been an ebay member almost since before ebay started in 2001 - and this has never happened to me before.  However, due to being a customer an ebay customer for 20 years, I would have expected ebay to care about me a bit more than this!

Thank you,

Nicholas Peyton

[plpmr]

In case its of some help this is the link to eBay Q&A staff to members, there's also a transcript from which I've cut & pasted a reply from 'Annick'.

https://community.ebay.co.uk/t5/Business-Seller-Board/Missing-parcels-Weekly-Chat-with-eBay-Staff/td...

Annick

This might be a good time to talk about when to upload tracking information. Newer sellers might not be aware that this needs to be done well before buyers are able to claim an item hasn’t arrived. I can’t stress enough how important this is.Tracking information needs to be entered onto eBay before the estimated delivery date has passed. Ideally on the same day you dispatch the item. Otherwise you won’t be protected if the buyer claims their item wasn’t delivered. This has been the case since 2019, but I think some sellers might have missed that change and have been waiting until later to upload the tracking.

[redwick1]

Ebay dont take how long you have been a member into consideration 

All disputes are timed

I would contact them and tell them the tracking is not correct

If the item shows as Delivered then ebay would go with the seller

To of the page under Seller help then scroll down for contact details

it will be call me back or chat with us

They open at 8 am on a weekday

[nrpeyton]

I have been around in circles 15 times trying to get contact details from the ebay website. The furthest I got was a virtual assistant who says they are not available but I still can not find a screen that will allow me to send ebay a message .

[tobiasd4]

Try this. https://www.ebay.co.uk/help/contact_us?id=4814&st=10