Returns

[meacott]

I am a buyer and have previously brought products from a seller without issue and left them positive feedback.

Unfortunately my last item was delivered to me damaged - to the extent that the postman gave to me in a sealed rubbish bag and warned me to throw away immediately as containers inside had smashed and liquid inside had fully leaked out.

I immediately took a picture of bag before disposing, contacted the seller explaining and also raise a return request.

To be fair to the seller has accepted the return via automated eBay system that generates a return label - for above reasons I cannot return so have again emailed seller but no response - I am trying to find a way of informing eBay of situation and / or move this along as eBay account states action required on my part.

Does anyone have any suggestions as first time ever had problem on eBay - thanks.

[tressygirl · Accepted solution]

Inform your seller again that the item is smashed and cannot be posted back,  they should then refund you  now,  they can do this without waiting for a return.

If they do not contact eBay Customer Services and explain the situation.  Their lines open at 8 a.m.

Contact them this way.

https://www.ebay.co.uk/help/contact_us?id=4814&st=10

The contact links can be found on the left on that page.

Lines open today between 8 a.m. and 10 p.m.

[meacott · Accepted solution]

Thank you very much for your quick response.

I will follow your advice.

I have already recontacted the seller to explain why can’t return together
with photo evidence asking for either replacement items or refund.

Will give a couple of days and then use the links you provided.

Thanks again for your help.

[tressygirl · Accepted solution]

You' re very welcome, cases are all automated if the seller is not aware
then a buyer opening one for item not as described, and seller ants the
item back, immediately sends that return label. So they need reminding
that it cannot be used here, and that they are required to refund you now
, through those case details, as you cannot proceed further.

[meacott · Accepted solution]

Thanks - I am hopeful seller will resolve as you suggest as have no issues
with them in past and as say are following steps.

Thanks again for advice to help make sure I am doing the right things too.