Refund on damage to free extra

[tjhfunko]

Hi,

I've sold an item to a customer and included a plastic case which protects the item as a freebie included in the listing (listed as free).

the plastic case has arrived slightly damaged and the buyer now wants a refund. Where do I stand on this? The actual item is in perfect condition - it is just the protective case which has a tiny bit of damage.

[tobiasd4]

May have been free, but because you listed as part of item still has to be perfect.

Buyer can open item as described case, you issue returns label & refund in full on return.

You could try offering a part refund, but that is between you & buyer.