Refund for wrong order sent by seller

[raku_3799]

Hi

I have a problem with the seller who sent me the wrong order in the wrong quantity. After notifying him, I received a message about the need to return, and I will receive a full refund.

Unfortunately, after returning the order, the seller refunded me only half, because the number was not correct.

What can I do with it next?

[arkwebus]

It sounds to me that you simply sent it back.  You should have opened a not as described case in the resolution centre.  The seller would send a label and when returned refunded in full. 

If you follow that system he can not do otherwise.  If you did not open a case and used tracked postage you might be able to do so now.   

@raku_3799