Refund for a cancelled item

[du-577174]

My item got lost in the post and the seller has failed to refund me after almost two weeks. They have told me to seek help using Ebay Customer Service but I can't work out how to open a case. The Resolution Centre keeps sending me around in circles and telling me to click on options that don't even exist. I just want my money back and the website is completely useless. Help?

[arkwebus · Accepted solution]

The seller is 100% correct.  You must use the eBay resolution centre.  Simply open a "non reecipt" case and escalate after 3 full business days if needed.   Unless seller can show - by tracking - that the item was delivered you will get a full refund

@du-577174 

[fargvs]

Have you opened a formal 'Not received' case within 30 days  from item expected delivery date, escalated to eBay on 4th. day and continued to completion ? ... ignore any Seller promises  >

https://resolutioncentre.ebay.co.uk/

https://pages.ebay.co.uk/ebay-money-back-guarantee/

[tobiasd4]

Open item not received case, escalate after 3 working days, ignore seller excuses.

Resolution Centre - eBay