Pickup only item was bought, but issues collecting so want to /have cancel

[stevesheelagh]

Hi. We’ve sold a keyboard. Despite stating pickup only the buyer bought and then stated they’d arrange pickup. Which hasn’t happened. Order 17-06485-64534. I have advised we will cancel item and refund as he’s not sorting this out, despite us packaging up the item which we definitely didn’t want to do. We have to get rid of this item. But payer has now said he’s going to lose £15 on courier - who hasn’t picked up and it was bought nearly two weeks ago. I’ve advised him this is his issue to get refund from courier but could you help please? I feel we’ve been quite patient and facilitating so far.

[**peaseblossom** · Accepted solution]

If they've paid for the courier surely they must have been told when collection would take place.  You could email them and say you need it collected by a certain date. If they don't reply or don't collect by then you can cancel the transaction.  Or you can do that right away if you prefer.

Go to More Actions, far right of item on your sold page > Cancel order > Something wrong with buyer's address, which is the nearest one to this situation as they're too far away to collect.  If they've paid the refund will be issued automatically.