Parcel not received but seller won’t help until it has been missing for 2 weeks due to Royal Mail

[lali-9388]

Hi just looking for some advice, I have requested a refund on an item I did not receive but the seller reports they cannot investigate this until 2 weeks after dispatch due to Royal Mail guidelines. According to tracking the item is 'on its way to Royal Mail' , is not in transit and has no update since 14/6. Can I do anything

else about this? I do not wish to receive this item anymore - it was meant to be a Father's Day gift and I could not afford to get something else when it didn't show up as planned which was disappointing, I just want to get my money back as requested.

[tobiasd4]

Open ebay case for item not received, escalate after 3 working days.

It is unfair on seller that RM won't consider item lost until 14 days, but ebay allow you to open case earlier.

You could open case now & wait, you have 30 days to esclate, so up to you.

[plpmr]

open a not received case and escalate it to eBay on day 4 for a refund -

https://resolutioncentre.ebay.co.uk/