You have 30 days from the day of delivery to open a dispute in ebay
Open a not as described dispute at the bottom of the page under Resolution Centre.
Escalate it after a full 3 days of opening the dispute.
The seller needs to send a pre paid label for the return.
If they dont then ebay should when you escalate the dispute.
Make sure it goes back tracked and that the tracking is in the dispute.
Read up on the Ebay money back guarantee
https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-poli...
You are also covered by the paypal money back guarantee if you paid that way.
If you fail on ebay then you open the dispute in paypal and escalate it as soon as you can but within 20 day
Just to add.
The feedback is not a message board.
If you have not received an item then you open a dispute for not received in the resolution centre at the bottom of the page.
Escalate after a full 3 days to get your money back
You have 30 days to open the dispute
