13-07-2021 2:59 PM
Hello I need help return an item but it has been taken off eBay and unable to compete return item 393389560966
When this happens you have to open a case with Paypal if you used them. So if you paid using Paypal first sign up to get the return postage paid:
https://www.paypal.com/gb/webapps/mpp/refunded-returns
Then open a "not as described" case here:
https://www.paypal.com/uk/disputes/
Escalate it after 2 days and before 20 days.
If you used your debit or credit card ring your bank or card provider and see if they can help.
@nitro.loco1
