30-06-2021 11:28 AM
A bidder won an item since the 20th of June and is yet to pay or contact me. I have sent a message twice with no response. Can I cancel the order and offer a secong chance?
Check out the recently introduced eBay Auto open, actioned and Auto close > Unpaid/Late payers/Cancel case process which can be closed after 5 days to recover selling fees and give timewasters a non payment strike ... unless Sellers have set their Preferences to handle cases manually >
https://www.ebay.co.uk/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137&st=
https://sellercentre.ebay.co.uk/news/2021-march/order-cancellation