Item not received

Hello l am having trouble contacting eBay over an item l purchased from a seller who has a record of bot supping items l have emailed the seller but had no reply and l can not contact eBay on this matter the item cost a lot and  don't want to lose my money what should l do 

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You don't need to Contact Ebay you have 30 days to use the Ebay Money Back Guarantee and open a Case for Item Not Received in the Resolution Centre. Escalate the Case after 4 days for Ebay to Step in. They will Force the Refund. 

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