Item collected by unknown person

[pennypitst0p_123]

hi I sold item and posted signed 2nd royal mail

buyer has now stated that item has been collected from delivery office by a person unknown to her, and tracking shows collected by person with different name.

Has anyone had this experience, I am willing to do what I can to help

The buyer has asked me to make a claim from royal mail but its a hassle and already still waiting for another royal mail item to be delivered after 2 weeks.

Appreciate any advice or guidance

regards Dee

[angelah1847]

I can't see Royal Mail entertaining a claim from you.

They tried to deliver a package to the address you put on the label, left a card at that address and took the package back to the delivery office.  Whoever collected would have had acces to that card and would have had to show ID before RM would hand over the package.

Has the buyer said anything about being left a card by the postie?

[pennypitst0p_123]

Hello and thank you for your reply. The first the buyer Knew was the info from ebay to say it had been delivered. I think the postie may have left card at another address! and perhaps not asking or inspecting ID to closely! buyer seems honest with great feed back ..thanks again Dee