Intermittent error message preventing me from bidding

[peggyegg]

Hi Folks since the change in unpaid items with 4 day I intermittenly receive a message saying the following' This item can't be purchased since you have received 2 Unpaid item strike(s) in the last 6 month(s. The later is not true and there is no issue with my payments, hence always mainting a 100% feedback. 

I contacted ebay and they said since the change of policy other people have experienced this and it is a technical error.  That was over a week ago.  I spnt 2 hours on chat being passed to various depts with no positive outcome, other than it is now yet again being escalated.  

Whilst talking to support on chat, I went onto the BHF site, was able to place a bid with no issue, then on same site went to place a bid on another item, the error message came up. Hence proving it is a tech not account issue.  Ebay are apparantly looking at the issue.

Has anyone else experienced this?  

[peggyegg]

Hi, Apologies,

[peggyegg]

Hi, Apoligies

BHF is the British Heart Foundation.  Just to confirm,  I have not had any unpaid items listed against my account as verified in the chat today and via ebay email. Both have confirmed it is a tech error experienced by others. 

As mentioned ealrier. I placed a bid on the BHF site for an item whilst on line to chat, with no issues. Then attempted to place a bid on anther item same site and the error message popped up.  Thus proving it is not a payment account issue.   I have delted the name of one of the many people who I spoke to via ebay chat as a courtstey for privacy.    I hope this clarifies my question. I hav also included below the email response from ebay, agian name deleted. 

Hello Theresa ,

Thank you for contacting us regarding the issue you are facing while you are bidding and getting an error like you have unpaid item strikes.

Theresa , I am sorry for the problem you are facing as I see it would have been an inconvenience. Although, let me proactively share with you that the problem you’ve explained  is a technical issue as we received few similar reports which we’ve escalated to our technical team who is now looking into it on high priority.

However, there is nothing to worry about this. I’m sorry for the inconvenience it has caused to you. Rest assured, the relevant team is already working on this on priority. We are eager to see that this issue is resolved as soon as possible for you.

As I want to help you further, I have added your ID on the list of affected users that are currently being reviewed by our Technical Team. You can be assured that we will resolve this immediately so that you can enjoy using the site without any issues.

This is a rare occurrence; I though understand it is an inconvenience for our members and thus, please consider our sincere apologies for the same. I can assure you that when these situations do arise we always work as quickly as possible to try and solve the problems.

However, as of now, we don't have any fix time to get this resolved. This is very important to us, as we want our community of users to enjoy the best possible trading experience and use all of the features available on the site. Our technical team is already working on this on priority and will try to fix this as soon as possible.

While we do everything to ensure that our service to our members not interrupted, such unforeseen issue arises from time to time. However we are doing our best to make eBay a smoother slate to trade.

Thank you once again for highlighting this to us and mostly importantly we appreciate your patience and understanding in the meantime. It is in times like these that we badly need your support as we do get really concerned that our customers are not having a good experience as we always aim for.

Please feel free to contact us if you’ve any further question or concern.

Thank you for choosing eBay! Have a great day ahead.

Kind Regards,

*********.

eBay customer support

[THREAD ID: 1-4A7O9MXD]

Below is part of the transcript from on line support to confirm no unpaid strikes.  Again I have delete the persons name 

We are cehcking on your account and there is no unpaid item case open. Le tme check what we can do.

[peggyegg]

I agree John, it is very strange, sometimes the error message will say 2 unpaid items, some will say 3 items, sometimes it says within six months. The fact the the message is intermittent is also odd as is the fact i can bid sometimes. The reason for me posting was to see how many other people have experienced this and how long it has taken to resolve for them. I am aware that many people have been caught out by the non payment within a timescale leading to strikes and people not being fully aware and then wanting to argue the toss. On the sites I use regularly where I purchase a few items at different times/dates and we have an agreed combined P & P, they have me listed to ensure the time limited rule does not apply. However this was pre agreed. I also make sure i agree combined P & P with other sellers prior to bidding, especially new sellers wh may not have changed the default 'no combined P&P off. Hopefully the matter will be resolved, Stay safe and Thank you for your response.

[peggyegg]

I should add, although I am a community newcomer I have been trading on ebay since 4th April 2001 x

[john1297576]

What is BHF site? Only ebay would be affected by Unpaid Strikes.

By the way  Unpaid Strikes do not affect a BUYER'S Feedback. ALL buyers have 100% as they can only receive positives. 

The message you receive is also strange as it is 2 Unpaid Strikes in 12 Months