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INR

hpvichi
Contributor

‎07-06-2021 6:54 PM

Buyer opened INR case for the parcel waiting in RM depot. Courier tried to deliver but no answer. 

The buyer cannot be bothered to go and get the parcel or rearange a delivery.

I did everything by the book. What's next? many thanks

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red_magpie
Experienced Mentor
‎07-06-2021 7:31 PM

What's next?

 

To contest an INR case you have to provide tracking proof of "successful, on-time delivery".

 

Attempted delivery is not successful delivery, whatever the reason. Even if the buyer refuses to accept or won't collect it. So the seller has to refund the buyer in full, including the postage.

 

No-one says it's fair. This is eBay.

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