I've mixed up two orders to different customers

[maxwe_uk2013]

If it was only so simple as mixing up two sales.  As a seller, I've mixed up two items to two customers one in Hong Kong and the other in Italy! Both packages sent through Ebay from UK. Does Ebay have any policy for getting the two customers posting across to each other at a rewasonable price? I would obviously have to pay postage. I've been warned that postage will be prohibitively expensive in comparrison to UK to EU & Hong Kong, but I want to do the honourable thing. Any help much appreciated

[papso22 · Accepted solution]

It would be a breach of the GDPR for you to give either buyer the address of the other, so it will have be two returns to you.

[maxwe_uk2013 · Accepted solution]

Thanks for the feedback. It turned out that the first recipient had the product for over a month without notifying me that it was incorrect. I'd already parcelled the other and had no idea that it was not the right item. I wasn't too pleased, but it all ended very amicably! Thanks again

[john1297576]

Ebay would not have a policy for this, however think about it logically.

If your two buyers sent to each other and something went wrong, it would be out of your control and the buyers would not want to get involved. It would also not be proper disclosing another members address.

I am afraid that the correct thing would be for each to return to you and you then post out again.  It will prove expensive, but if something got lost or damaged while the two buyers sent to each other, while it would be your problem, only the senders would be able to try any necessary claims, and I am sure they would not want to get involved.

[maxwe_uk2013]

Thanks John. I've contacted both buyers. One had realised, but knew it could be expensive to post and decided to let things be. The other has told me that he'd be prepared to keep the goods and I would give him a partial refund. I think that would be the cheapest solution for me and both buyers would be satisfied.