I've mixed up two orders to different customers

[maxwe_uk2013]

If it was only so simple as mixing up two sales.  As a seller, I've mixed up two items to two customers one in Hong Kong and the other in Italy! Both packages sent through Ebay from UK. Does Ebay have any policy for getting the two customers posting across to each other at a rewasonable price? I would obviously have to pay postage. I've been warned that postage will be prohibitively expensive in comparrison to UK to EU & Hong Kong, but I want to do the honourable thing. Any help much appreciated

[papso22 · Accepted solution]

It would be a breach of the GDPR for you to give either buyer the address of the other, so it will have be two returns to you.

[maxwe_uk2013 · Accepted solution]

Thanks for the feedback. It turned out that the first recipient had the product for over a month without notifying me that it was incorrect. I'd already parcelled the other and had no idea that it was not the right item. I wasn't too pleased, but it all ended very amicably! Thanks again