How to mark a sold item paid without postage as it was collected

[boarderbez1]

Can anyone inform me how to mark an item I have sold as paid without the postage being included as it was collected please? 

[redwick1]

On the seller hub under Orders mark as Paid and Dispatched

[boarderbez1]

Thanks for that, but when I marked it as paid it automatically included the postage costs too which being 'collection' I have not received...

[redwick1]

When the buyer bought the item you needed to send a new invoice without postage before they paid. Now the item has been paid and collected you can not change it and will pay the fees.,

[boarderbez1]

Not really what I wanted to hear as eBay will now take a percentage of money I haven't received. Thank you for taking the time to let me know though - it is appreciated 🙂