How to invoice a customer following a refund for missing item now received

[beau-ty]

My customer opened a case as the item had not been received, I issued a full refund which has taken place but the item has now turned up and the customer wishes to pay.

I am unable to send banking info due to ebay rules.  How can i collect this payment from my customer?

[john1297576 · Accepted solution]

You can send a Paypal Request for payment, if still using Paypal, or buyer can send you a Friends and Family Payment, that is best as no fees to pay.

If using Managed Payments, there is no way in the system except using a Bank Transfer. Buyer has bought from you so you should be able send Bank Sort Code and Account Number.

I did raise this question with Ebay and the answer was Bank Payment, but of course it does not mean that left and right hands of ebay would disagree.