How to cancel refund if my item deliver but the case refund is still opened...

[vkm_parts]

Hello i sold an item. Сustomer received it (RR900181378LV ) here is the tracking number. But the refund from the customer is still open. I told him to close the refund because he received the item. If he is not responding to me, what can i do ? And how to not lose money? 

[john1297576]

Only the buyer can close, but did you enter Tracking on Ebay? If it shows as delivered that should protect you against the buyer escalating the Not Received case.

[ruby*tuesday]

Has your Buyer opened an EBay Case for Item Not Received?  Just add your Tracking Number in there and into the Hub under Sale Summary.