A buyer doesn't want an item that she successfully bid on last evening. She hasn't paid and I haven't sent the item. I have checked eBay help and it says that she should cancel the order. How does she do this? Thank you
The buyer can request a cancellation but you issue it on My eBay via More Actions, right of the item on your sold list > Cancel order > Buyer asked to cancel. Or on seller hub go to Orders find the transaction you want to cancel, and from Actions, select cancel order.
