GSP delays when getting to America

[pal_version]

i have an order that has taken nearly a month to get to a customer in America, still not arrived yet and traking is showing very slow progress since arriving in the US. well now the customer is expecting compensation from me for the delay, to the extent of "i can't possibly leave you good feedback....give me a partial refund". I have suggested that any claim should be put against eBay and the GSP service, am i right in suggesting this? i've also suggested an "item not recieved" claim needs to be raised to speed up this compensation claim, will they be able to do this when the item has been stuck in transit for so long?

i'm a little bit gutted to be dragged across the coals by a customer who seems to be a seller on eBay too.

[tobiasd4]

You have to careful or you will lose money.

If buyer opens case, all you need to do is state item was GSP & upload tracking showing delivered to UK GSP centre,

you are not liable for delays after that, if buyer leaves bad feedback for delay, ebay should remove it if you report it.

With the Global Shipping Programme, you're protected in the following ways:

• You qualify for automatic 5-star protection on postage and dispatch charge detailed seller ratings when you provide free domestic postage to the UK Shipping Centre
• You qualify for automatic 5-star protection on delivery time detailed seller ratings when you post with same day or 1-day dispatch, upload tracking information within 1 working day of receiving cleared payment (or mark the item as shipped if you don't use a tracked service), and the item is delivered to the UK Shipping Centre within 3 working days
• Your buyers will be able to leave you feedback for transactions involving Global Shipping Programme items. However, eBay will remove neutral or negative feedback associated with Global Shipping Programme transactions in some circumstances:
• You aren't responsible for item loss or damage that occurs after the item reaches the UK Shipping Centre. Once an item has been forwarded by the UK Shipping Centre, you won't be responsible for refunding the buyer if an eBay Money Back Guarantee or PayPal Buyer Protection case is filed against you for one of the following reasons:
• A buyer claims an item isn't received or a package is damaged in transit

[pal_version]

i kind of knew i was covered, just need a bit of positive reinforcement to that fact so thank you. it does seem odd that i would need to provide tracking details to help the claim when all of that is provided on the order & dispatch screen for that order on eBay? but i'm happy to cross the T's and dot the I's for eBay if it keeps my money safe.

i have been very careful in what i have messaged the buyer as i was a tad cross with the threat of negative feedback should i not provide them with some sort of refund 😞 - i decided not to comment at all on that issue.