Direct contact for the company

[lisabailey812012]

Does anyone know how to contact this company directly please. I received 3 faulty items from them, 1 damaged headboard & 2 damaged foot boards which they agreed to collect as it's going to cost me to dispose of them but surprise surprise the collection didn't happen & they are now ignoring my emails. Any information would be much appreciated. The fact the items were faulty & the customer service is shocking I would highly recommend not ordering from this company!

[arkwebus]

As @*guinevere* tells you you must open a case that the items were not as described.  You do not try to contact the seller [we are mambers not eBay and have no idea who that is]. 

The seller will make arrangements to get the items back.  

It is quite complex because what will probably happen is that the seller will send you a label to send it back through the Post Office [that will not work] and you will have to contact eBay [through "help and contact"] to get a proper response. 

There are some things that I would not buy through eBay which will include items that will not fit in the post unless I could collect

@lisabailey812012 

[*guinevere*]

All returns and complaints are done through the  Resolution Centre

You need to open Not as Described cases for each of the items you purchased and keep to the instructions totally. 

Don't ask for a replacement, ask for a full refund, Waiting for a replacement wil run you out of time and you could lose your refund.

If your seller has not arranged collection within 3 working days escalate your case. 

Don't close the case for anything until you have your refund.

[lisabailey812012]

Thank you but eBay have said I need to wait for 30 days & then I can do what I like with the faulty items, I just want them collected & disposed of as they are taking up room. I appreciate your help.

Sent from my iPhone

[*guinevere*]

So have you been refunded then? If so you can do what you like with the items. You've had a 'No return refund' so the seller doesn't require the items back.

[lisabailey812012]

I had a partial refund & the agreement that the items would be collected but I am now being ignored. I suppose that’s lesson learned for me & should t have accepted the partial refund until the items had been collected.

Sent from my iPhone

[*guinevere*]

As they are a business their business contact details will be on every listing, complete with phone number.