Did not receive the item

 

What steps do i need to do now please help

 

The seller has never responded, what can I do now. idid not recevie the item,but i dont know where to get a refund
please help
lau

Accepted Solutions (0)

Answers (1)

Answers (1)

redwick1
Experienced Mentor

What is the latest estimated day of delivery on the listing         

                                            

If you have not recieved your item and it is past the latest estimated day of delivery on the item description

then you can open a  not recieved dispute one day after the latest estimated day of delivery on the listing.

You can do that at the bottom of the page under Resolution Centre or by clicking on Seller Help in the top right of the page.

 

Escalate it too ebay after 3 full days

https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-poli...

 

You have 30 days from  the latest estimated day of delivery on the item description to open a dispute

 

 

 

Ask a question