Damaged item sent via eBay GSP

[concorde0420032003]

I have purchased a relatively expensive item from the US to the UK.

I have received it and the protective blister pack within the actual parcel box, in addition to the actual item is damaged to such an extent it is actually separated.

The item was sent initially via USPS to EBay GSP in Erlanger and then via eBay GSP onwards to the UK.

My question is, I have contacted the seller and I'm sure they'll say it's the responsibility of Pitney Bowes for the GSP. How do I go about any refund? And will this only cover the actual shipping paid to Pitney Bowes or the import duties too?

[john1297576 · Accepted solution]

Just like any other item, it doesn't matter about GSP, you still have to open a Not As Described Case. It is up to the seller to sort out with GSP, you should get a full refund, but if seller wants the item back you might be stuck with paying return postage.