Damaged Coffee table

Hi

can anyone help me?

I bought a coffe table in February,it came within 2days but was damaged, upon contacting the seller they said it will take 5 weeks for another one or a refund, I wanted the refund. They said this is the address & a serial number if you get it wrong, you will not get a refund, so I told them to send me a return prepaid label but they said they don't do that. I asked them which delivery company to use but they didn't know. When I said I'll complain to eBay they said as a compensation they will send me a table within afew days & I don't have to return it. I accepted their offer. I didn't receive it,on contacting them they said it got lost in the post, they are sending another one again samething. Then they said they'll give me a refund & I have been waiting now for 3 weeks. On contacting them they said there was a issue with PayPal & they will try again & it's been another week now.

& each time they take a week to reply back.

 

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Answers (1)

Answers (1)

Unfortunately ebay's deadline for claims is 30 days from date of delivery.   Paypal's is longer so you can try them if you used them to pay for it.  First sign up to get the return postage paid:

https://www.paypal.com/gb/webapps/mpp/refunded-returns

Then open a "not as described" case here:

https://www.paypal.com/uk/disputes/

And escalate it after 2 days and before 20 days.

 

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