Charged for no reason?

[piratesteve350ypvs]

Why have I been charged for listing a item when it was a free listing? And why have I been charged a final valuation fee when the item didn't sell?? I seam to be going round in circles with the customer services pages I just want to speak to a human, is that possible with ebay?? Please somebody advise me 

[red_magpie]

We can't see what you listed, so a bit more information would have helped.

If you used a reserve price, the fee for this is payable whether or not the item sells. Ditto if you withdrew the item from sale, eBay is entitled to charge a fnal value fee on the price it had reached when you removed it. If this was a motor vehicle, there are no free listings.

If you haven't done so already, start by getting an itemised breakdown of your invoice here: http://pages.ebay.co.uk/help/sell/invoice-display.html.

Check this against eBay's fees, see: https://www.ebay.co.uk/help/selling/fees-credits-invoices/fees-private-sellers?id=4364&st=12&pos=1&q..., or https://www.ebay.co.uk/help/selling/fees-credits-invoices/fees-private-sellers?id=4822 if you're now on eBay managed payments.

If you still think that any fee is incorrect, let us know what it is, and why, and someone here will try to help you.

If you really need to speak to eBay,  during the pandemic options are limited to callback or live chat: https://www.ebay.co.uk/help/contact_us?id=4814&st=10

[plpmr]

you sold a quad bike for nearly £3k on 13th June.

If you did not get paid read this -

https://www.ebay.co.uk/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137&st=12&pos=1&q...

You need to be very quick or you will be out of time.

[piratesteve350ypvs]

I have cancelled it tho? I didn't list it as a motor vehicle I listed it in
quad bike parts

[tressygirl]

Listings may be free which means the 35p.   listing charge is not charged,  but there is always a seller fee to pay when the item sells,  your quad did sell,  that you buyer may not have paid is a different matter,  and you need to tell eBay,  as they do not know no payment was received.

You may be just in time as you have 32 days from point of sale to do this.

If your buyer has not paid within 4 days, you can now cancel that order stating buyer has not paid, applicable fees will be refunded, the item will be relisted unless you choose it not to relist.

This link will explain the procedure fully.

https://www.ebay.co.uk/help/selling/getting-paid/resolving-unpaid-items-buyers?id=4137&st=3&pos=1&qu...

The quad is described as road legal so will   probably fall under the category of vehicles,  if you read the T & C's on the free listings,  you will see vehicles are exempt so you will be charged here,  a non refundable listing fee,  but as above see if you are in time to cancel the order so at least your seller fee will be refunded.

[piratesteve350ypvs]

Thank you for the info but I am very confused as when I filled out
everything to start the sale it all said free listing and I cancelled it a
few days after it sold as no payment was being sorted?